Domain - Emergency Communications
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| 0 Qualifications | 10 Assessment Standards (10 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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Level 3
Process emergency service calls at an emergency communications centre
Version 5
18510 Unit Standard 8 Credits
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This unit standard covers the processing of emergency calls at an emergency communications centre. People credited with this unit standard are able to: receive emergency calls at an emergency communications centre; manage emergency calls; enter details of emergency calls into recording system; and carry out emergency call follow-up procedures.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Dispatch resources from an emergency communications centre in response to emergency service calls
Version 5
18511 Unit Standard 5 Credits
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People credited with this unit standard are able to: allocate resources to emergencies; dispatch resources to emergencies; communicate with resources dispatched to emergencies; and carry out emergency dispatch follow-up procedures.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Demonstrate knowledge of the New Zealand 111 system processes and procedures
Version 2
29614 Unit Standard 6 Credits
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People credited with this unit standard are able to: demonstrate knowledge of the New Zealand 111 system call handling; describe the role of emergency service agencies; and identify and describe the procedures for communicating with other agencies.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Obtain and prepare information to support operations from an emergency communications centre
Version 2
29615 Unit Standard 2 Credits
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People credited with this unit standard are able to: obtain, prepare, and disseminate information to support operational requirements from an emergency communications centre.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Use emergency communication centre communications equipment
Version 2
29616 Unit Standard 4 Credits
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People credited with this unit standard are able to: demonstrate knowledge of emergency communications centre equipment, and testing and backup procedures; use emergency communications centre communication technology; and perform fault reporting procedures for an emergency communications centre telephony system.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Read and interpret maps to support operations from an emergency communications centre
Version 2
29617 Unit Standard 2 Credits
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This unit standard is for emergency communications centre personnel who have the responsibility of determining the location of an incident on a map. People credited with this unit standard are able to: read and use maps to support emergency operations and use emergency communications centre mapping software to log an incident.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Operate a computer aided dispatch system at an emergency communications centre
Version 2
29618 Unit Standard 7 Credits
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People credited with this unit standard are able to: describe emergency communications centre computer aided dispatch (CAD) system functions; operate an emergency communications centre CAD system; and test, identify and record faults in an emergency communications centre CAD system and utilise backup systems.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Operate radio networks in an emergency communications centre
Version 2
29619 Unit Standard 2 Credits
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People credited with this unit standard are able to: utilise radio networks in an emergency communications centre; and test, identify and record faults in an emergency communications centre radio network.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Assess and communicate potential threats to safety at incidents from an emergency communications centre
Version 2
29620 Unit Standard 5 Credits
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People credited with this unit standard are able to assess and communicate potential threats to safety at the incident from an emergency communications centre.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Level 4
Provide additional resources for an escalating incident from an emergency communications centre
Version 2
29621 Unit Standard 4 Credits
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This unit standard is for people operating in emergency communications centres, who have the responsibility for sourcing and deploying additional resources to an escalating emergency incident. People credited with this unit standard are able to: identify additional resources for an escalating incident, and despatch additional resources for an escalating incident.
Consent & Moderation Requirements:
CMR 3
Standard-setting body:
Toitū te Waiora Community, Health, Education and Social Services Workforce Development Council
Data as at 2025-05-01 23:01:07.45