Education Organisation's details

Interpersonal Communications (to level 3)

Accommodation Services

22337 Service public areas in a commercial hospitality environment (level 3) View details »

Distribution

30287 Demonstrate knowledge of distribution operations and distribution facilities and equipment (level 2) View details »

28501 Package goods in a retail or distribution facility (level 3) View details »

28502 Pick and assemble goods for dispatch to customers in a retail or distribution facility (level 3) View details »

Food and Beverage Service

30441 Cook and prepare food for service in a quick service restaurant (level 3) View details »

17284 Demonstrate knowledge of coffee origin and production (level 3) View details »

17285 Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision (level 2) View details »

18497 Demonstrate knowledge of culinary products, terms, and food preparation methods (level 3) View details »

14431 Demonstrate knowledge of food service styles and menu types in the hospitality industry (level 2) View details »

14420 Describe alcoholic and non-alcoholic beverages (level 3) View details »

14443 Pack food and beverage orders for takeaway in a commercial hospitality environment (level 2) View details »

29530 Perform crew duties under supervision in a quick service restaurant (level 2) View details »

14440 Prepare and clear areas for counter food service for a commercial hospitality establishment (level 2) View details »

14434 Prepare and clear areas for table service for a commercial hospitality establishment (level 2) View details »

17288 Prepare and present espresso beverages for service (level 3) View details »

17287 Prepare and present filtered coffee for service (level 2) View details »

17286 Prepare and present pressed coffee for service (level 2) View details »

27959 Prepare for food service in a quick service restaurant (level 3) View details »

14441 Provide cafe counter service in a hospitality establishment (level 3) View details »

27940 Provide cafe table service in a hospitality establishment (level 3) View details »

27934 Provide food service in a quick service restaurant (level 3) View details »

14436 Provide table service for a commercial hospitality establishment (level 2) View details »

14442 Provide takeaway food service in a commercial hospitality environment (level 3) View details »

29529 Serve customers under supervision in a quick service restaurant (level 2) View details »

Food Safety

20666 Demonstrate basic knowledge of contamination hazards and control methods used in a food business (level 2) View details »

27955 Demonstrate knowledge of and apply food safety practices in a food-related establishment (level 3) View details »

168 Demonstrate knowledge of food contamination hazards, and control methods used in a food establishment (level 3) View details »

167 Practise food safety methods in a food business under supervision (level 2) View details »

Hospitality - Specific Skills

16705 Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises (level 4) View details »

4645 Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises (level 3) View details »

4646 Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises (level 4) View details »

Merchandising and Marketing

11951 Present goods for sale in a retail or distribution environment (level 2) View details »

Retail and Distribution Core Skills

11968 Demonstrate and apply knowledge of legislation applicable to sale of goods and services (level 2) View details »

12003 Demonstrate knowledge of buying processes in a retail or distribution environment (level 3) View details »

28298 Demonstrate knowledge of cash handling in a retail environment (level 2) View details »

28301 Demonstrate knowledge of products and product information in a retail environment (level 2) View details »

24997 Demonstrate knowledge of theft and fraud in a retail or distribution environment (level 2) View details »

11941 Establish and maintain positive customer service interactions in a retail environment (level 2) View details »

11978 Maintain housekeeping in a retail environment (level 2) View details »

11971 Use safe work practices in a retail environment under supervision (level 2) View details »

Retail Produce

28108 Prepare, present, and maintain retail produce for sale (level 2) View details »

Sales Transactions

28295 Demonstrate knowledge of serving customers in a retail environment (level 2) View details »

11817 Serve customers face to face in a wide range of contexts (level 3) View details »

Service Delivery

27927 Apply health, safety and security practices to a work role in a service delivery workplace (level 3) View details »

27929 Apply standard operating procedures and the code of conduct to a work role in a service delivery workplace (level 3) View details »

28145 Interact with customers in a service delivery context (level 2) View details »

27928 Interact with other staff and managers, and customers to provide service delivery outcomes (level 3) View details »

62 Maintain personal presentation and a positive attitude in a workplace involving customer contact (level 2) View details »

28146 Prepare for and handle payment transactions in a service delivery context (level 3) View details »

Stock Control

30288 Pick and assemble goods for dispatch in a retail or distribution environment under supervision (level 2) View details »

Travel

25192 Demonstrate knowledge of airline terminology and products used in the travel industry (level 3) View details »

Visitor Services

23759 Provide customer service experiences in a tourism workplace (level 3) View details »