Domain - Retail and Distribution Core Skills
All unit standards registered on the Directory of Assessment Standards may be accessed here.
TOP > Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
| 0 Qualifications | 52 Assessment Standards (52 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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| Level 2 | ||||||
| 11941 | Unit |
Establish and maintain positive customer service interactions in a retail environment |
2 Credits |
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| 11968 | Unit |
Demonstrate and apply knowledge of legislation applicable to sale of goods and services |
4 Credits |
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| 11971 | Unit |
Use safe work practices in a retail environment under supervision |
3 Credits |
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| 11974 | Unit |
Participate in a team in a retail or distribution environment This standard has expired and is no longer available. |
4 Credits | |||
| 11978 | Unit |
Maintain housekeeping in a retail environment |
3 Credits |
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| 11991 | Unit |
Demonstrate knowledge of sales policies and procedures in a retail or distribution environment This standard has expired and is no longer available. |
2 Credits | |||
| 19583 | Unit |
Demonstrate knowledge of products in a retail or distribution environment This standard has expired and is no longer available. |
4 Credits | |||
| 24997 | Unit |
Demonstrate knowledge of theft and fraud in a retail or distribution environment |
5 Credits |
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| 24998 | Unit |
Identify suspicious behaviour by customers and deter theft and fraud in a retail or distribution environment |
4 Credits |
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| 25000 | Unit |
Demonstrate knowledge of security systems and procedures used in a retail or distribution environment |
3 Credits |
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| 25795 | Unit |
Demonstrate knowledge of process loss in a retail or distribution environment |
5 Credits |
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| 25796 | Unit |
Demonstrate knowledge of policies and procedures to prevent process loss in a retail or distribution environment |
4 Credits |
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| 28147 | Unit |
Process grocery items at a checkout counter |
10 Credits |
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| 28149 | Unit |
Replenish non-perishable grocery items in a grocery outlet |
10 Credits |
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| 28151 | Unit |
Replenish perishable grocery items in a grocery outlet |
10 Credits |
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| 28298 | Unit |
Demonstrate knowledge of cash handling in a retail environment |
3 Credits |
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| 28301 | Unit |
Demonstrate knowledge of products and product information in a retail environment |
5 Credits |
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| 402 | Unit |
Demonstrate knowledge of the retail sector in New Zealand |
2 Credits |
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| 405 | Unit |
Demonstrate knowledge of consumerism in a retail environment |
3 Credits |
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| Level 3 | ||||||
| 11939 | Unit |
Respond to customers' complaints by telephone in a retail or distribution environment This standard has expired and is no longer available. |
3 Credits | |||
| 11940 | Unit |
Respond to customers' complaints face to face in a retail or distribution environment This standard has expired and is no longer available. |
4 Credits | |||
| 11964 | Unit |
Install goods in customer premises This standard has expired and is no longer available. |
3 Credits | |||
| 12003 | Unit |
Demonstrate knowledge of buying processes in a retail or distribution environment |
3 Credits |
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| 24996 | Unit |
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment |
3 Credits |
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| 24999 | Unit |
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment |
4 Credits |
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| 25001 | Unit |
Describe, operate, and maintain security systems and equipment in a retail or distribution environment |
5 Credits |
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| 25797 | Unit |
Record loss in a retail or distribution environment |
4 Credits |
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| 25798 | Unit |
Minimise or prevent process loss in a retail or distribution environment |
5 Credits |
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| 25799 | Unit |
Use ordering procedures to minimise loss in a retail or distribution environment |
4 Credits |
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| 25802 | Unit |
Implement loss prevention policies and procedures in a retail or distribution environment |
4 Credits |
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| 27229 | Unit |
Respond to customer complaints during customer interactions in a retail or distribution environment |
4 Credits |
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| 28148 | Unit |
Manage a checkout counter in a grocery outlet This standard has expired and is no longer available. |
10 Credits | |||
| 28150 | Unit |
Co-ordinate the replenishing of non-perishable grocery items in a grocery outlet This standard has expired and is no longer available. |
10 Credits | |||
| 28152 | Unit |
Co-ordinate the replenishing of perishable grocery items in a grocery outlet |
10 Credits |
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| 28299 | Unit |
Prepare cash for banking in a retail environment |
5 Credits |
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| 28302 | Unit |
Apply product information to selling goods in a retail environment |
10 Credits |
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| 28308 | Unit |
Coordinate and maintain the operation of a produce department in a grocery outlet |
15 Credits |
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| 28309 | Unit |
Demonstrate knowledge of procurement for a produce department in a grocery outlet This standard has expired and is no longer available. |
5 Credits | |||
| Level 4 | ||||||
| 11999 | Unit |
Demonstrate product knowledge in a specified department in a retail or distribution environment This standard has expired and is no longer available. |
4 Credits | |||
| 25002 | Unit |
Train staff in loss prevention in a retail or distribution environment |
8 Credits |
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| 25800 | Unit |
Use stocktake to minimise loss in a retail or distribution environment This standard has expired and is no longer available. |
4 Credits | |||
| 25801 | Unit |
Audit loss prevention in a retail or distribution environment |
6 Credits |
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| 25803 | Unit |
Develop loss prevention policies and procedures in a retail or distribution environment This standard has expired and is no longer available. |
5 Credits | |||
| 28153 | Unit |
Maintain price integrity of grocery items in a grocery outlet This standard has expired and is no longer available. |
5 Credits | |||
| 28154 | Unit |
Maintain legislative requirements in a grocery outlet This standard has expired and is no longer available. |
5 Credits | |||
| 28297 | Unit |
Monitor and coordinate customer service in a retail environment |
8 Credits |
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| 28300 | Unit |
Supervise and maintain cash handling procedures in a retail environment |
10 Credits |
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| 28303 | Unit |
Coordinate product information and placement in a retail environment |
10 Credits |
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| 28306 | Unit |
Monitor and maintain customer relationships in a retail environment |
10 Credits |
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| 28307 | Unit |
Manage a produce department in a grocery outlet |
15 Credits |
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| 407 | Unit |
Perform business calculations in a retail or distribution environment This standard has expired and is no longer available. |
6 Credits | |||
| 408 | Unit |
Interpret legislation for a retail or distribution environment This standard has expired and is no longer available. |
4 Credits | |||