Domain - Flight Attendants
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| 0 Qualifications | 18 Assessment Standards (18 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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Level 2
Demonstrate knowledge of human physiology applicable to environments at altitude
This standard has expired and is no longer available.
Version 2 This unit standard and unit standard 21838 have been replaced by unit standard 25457.
21839 Unit Standard 3 Credits
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People credited with this unit standard are able to demonstrate understanding of basic physics relating to human physiology, and demonstrate knowledge of basic physiological principles that affect the human body at altitude.
Standard-setting body:
ServiceIQ - Aviation, Tourism and Travel Training Organisation
Identify, as a flight attendant, major aircraft components
Version 6
9245 Unit Standard 2 Credits
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People credited with this unit standard are able to: demonstrate knowledge of major structural and selected subsidiary aircraft components; and communicate abnormal conditions of components that may affect safety to the flight crew using aviation industry terminology.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Level 3
Manage basic medical issues affecting aircrew and passengers
This standard has expired and is no longer available.
Version 2 This unit standard and unit standard 28139 have been replaced by unit standard 25457.
21838 Unit Standard 5 Credits
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People credited with this unit standard are able to demonstrate knowledge of occupational hazards affecting aircrew, and demonstrate an understanding of and manage medical problems that commonly affect passengers in-flight.
Standard-setting body:
ServiceIQ - Aviation, Tourism and Travel Training Organisation
Demonstrate knowledge of alcoholic and non-alcoholic beverages for service on board an aircraft
Version 4
21840 Unit Standard 3 Credits
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People credited with this unit standard are able to demonstrate knowledge of: alcoholic beverages, and non-alcoholic beverages served on board an aircraft; and an alcohol server''s responsibility on board an aircraft.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate knowledge of and comply with food hygiene requirements on board an aircraft
Version 4
21842 Unit Standard 4 Credits
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People credited with this unit standard are, on board an aircraft, able to: maintain personal hygiene when handling food for distribution to passengers and crew; demonstrate hygienic storage and preparation of food for consumption by passengers and crew; demonstrate knowledge of micro-organisms that cause food spoilage, and symptoms of associated food poisoning; and explain methods to control food spoilage during delays to service delivery.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate knowledge of in-flight passenger sales service
Version 3
25456 Unit Standard 2 Credits
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People credited with this unit standard are able to: identify elements of acceptable in-flight passenger sales service, and provide in-flight passenger sales service in accordance with enterprise procedures.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Level 4
Provide food and beverage services on board an aircraft
Version 4
21841 Unit Standard 6 Credits
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People credited with this unit standard are, on board an aircraft, able to: prepare food and trolleys for food and beverage service; demonstrate knowledge of special meal requirements and delivery procedures; serve food and beverages to passengers; clear used trays, items, and waste from food and beverage service to passengers; and complete stocktaking and documentation procedures following food and beverage service.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate ability to manage passengers on board an aircraft
Version 4
21843 Unit Standard 4 Credits
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People credited with this unit standard are, on board an aircraft, able to: provide assistance during passenger seating; and demonstrate ability to identify, seat and provide care for passengers requiring specific assistance or attention.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate knowledge and use of aircraft safety and emergency equipment
Version 4
21844 Unit Standard 3 Credits
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People credited with this unit standard are able to demonstrate knowledge and use of aircraft safety and emergency equipment in emergency situations.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Carry out in-flight fire fighting procedures on board an aircraft
Version 4
21845 Unit Standard 3 Credits
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People credited with this unit standard are, on board an aircraft, able to: demonstrate knowledge of fire suppression techniques and fire fighting equipment used; manage the extinguishment of fire; demonstrate awareness of the complications of a fire; and complete procedures following a fire.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Manage, as a flight attendant, safety procedures on board an aircraft throughout a flight
Version 5
21846 Unit Standard 8 Credits
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People credited with this unit standard are able to: complete normal pre-flight and in-flight safety procedures; describe management of safety procedures during abnormal flight conditions; and complete post-flight safety procedures.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Manage, as a flight attendant, safety procedures on board an aircraft throughout a flight
Version 5
21846 Unit Standard 8 Credits
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People credited with this unit standard are able to: complete normal pre-flight and in-flight safety procedures; describe management of safety procedures during abnormal flight conditions; and complete post-flight safety procedures.
Consent & Moderation Requirements:
CMR 127
Standard-setting body:
Demonstrate knowledge of crew resource management on board an aircraft
Version 3
25453 Unit Standard 6 Credits
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People credited with this unit standard are able to demonstrate knowledge of: effective teamwork, decision-making skills in an emergency situation, effective communications skills, threat and error management, and situational awareness on board an aircraft.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate knowledge of security risks on board an aircraft
Version 3
25454 Unit Standard 4 Credits
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People credited with this unit standard are able to demonstrate knowledge of procedures for responding to security risks on board an aircraft, and document and present the results of a security incident.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate knowledge of and apply conflict management on board an aircraft
Version 3
25455 Unit Standard 5 Credits
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People credited with this unit standard are able to: explain why conflict management is important on board an aircraft; and demonstrate knowledge of and apply conflict management techniques for dealing with disruptive and unruly passengers.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Manage aviation medicine relating to aircrew and passengers
Version 3 This unit standard replaced unit standard 21838 and unit standard 21839.
25457 Unit Standard 4 Credits
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People credited with this unit standard are able to: demonstrate knowledge of basic physics relating to human physiology; and demonstrate an understanding of, and manage, medical problems that commonly affect aircrew and passengers in-flight.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Provide air passenger care from point of departure to point of destination on operational flights
Version 3
28390 Unit Standard 35 Credits
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This unit standard is for all operational flight attendants. People credited with this unit standard are, on operational flights, able to: complete the pre-flight preparations required of a flight attendant; prepare aircraft cabin for embarking passengers; embark passengers on to the aircraft; provide in-flight services; and disembark passengers from the aircraft.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate ability to manage air services emergencies
Version 6
9244 Unit Standard 10 Credits
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People credited with this unit standard are, for an air service, able to: evaluate an emergency in an aircraft; describe the preparation of passengers and the aircraft cabin for an emergency; describe the provision of assistance to passengers in the event of an emergency; evacuate passengers under emergency conditions; and describe the management of passengers in a post-evacuation situation.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Data as at 02 December 2024