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Revised achievement standards and supporting materials for assessment in 2025
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Your search found 10 Unit Standards
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| 376 | Employ customer service techniques to accommodate customer behavioural styles in a workplace | 2 credits | Internal | |||||
| Unit standard | (124KB) (107KB) | |||||||
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| 378 | Provide customer service for international visitors | 3 credits | Internal | |||||
| Unit standard | (119KB) (106KB) | |||||||
| View NQF Download file(s) as zip | ||||||||
| 11815 | Answer customer enquiries on the telephone in a wide range of contexts | 3 credits | Internal | |||||
| Unit standard | (123KB) (106KB) | |||||||
| View NQF Download file(s) as zip | ||||||||
| 11816 | Respond to customer enquiries by writing in a range of contexts | 4 credits | Internal | |||||
| Unit standard | (123KB) (106KB) | |||||||
| View NQF Download file(s) as zip | ||||||||
| 11818 | Demonstrate and apply product or service knowledge in a service delivery workplace | 4 credits | Internal | |||||
| Unit standard | (118KB) (105KB) | |||||||
| View NQF Download file(s) as zip | ||||||||
| 27927 | Apply health, safety and security practices to a work role in a service delivery workplace | 5 credits | Internal | |||||
| Unit standard | (84KB) (100KB) | |||||||
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| 27928 | Interact with other staff and managers, and customers to provide service delivery outcomes | 5 credits | Internal | |||||
| Unit standard | (115KB) (103KB) | |||||||
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| 27929 | Apply standard operating procedures and the code of conduct to a work role in a service delivery workplace | 5 credits | Internal | |||||
| Unit standard | (117KB) (104KB) | |||||||
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| 28146 | Prepare for and handle payment transactions in a service delivery context | 4 credits | Internal | |||||
| Unit standard | (84KB) (109KB) | |||||||
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| 30523 | Demonstrate knowledge of telecommunications optical fibre network infrastructure | 15 credits | Internal | |||||
| Unit standard | (98KB) (116KB) | |||||||
| View NQF Download file(s) as zip | ||||||||
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