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Your search found 10 Unit Standards

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Service Delivery

376 Employ customer service techniques to accommodate customer behavioural styles in a workplace 2 credits Internal
Unit standard (124KB) (107KB)
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378 Provide customer service for international visitors 3 credits Internal
Unit standard (119KB) (106KB)
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11815 Answer customer enquiries on the telephone in a wide range of contexts 3 credits Internal
Unit standard (123KB) (106KB)
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11816 Respond to customer enquiries by writing in a range of contexts 4 credits Internal
Unit standard (123KB) (106KB)
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11818 Demonstrate and apply product or service knowledge in a service delivery workplace 4 credits Internal
Unit standard (118KB) (105KB)
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27927 Apply health, safety and security practices to a work role in a service delivery workplace 5 credits Internal
Unit standard (84KB) (100KB)
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27928 Interact with other staff and managers, and customers to provide service delivery outcomes 5 credits Internal
Unit standard (115KB) (103KB)
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27929 Apply standard operating procedures and the code of conduct to a work role in a service delivery workplace 5 credits Internal
Unit standard (117KB) (104KB)
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28146 Prepare for and handle payment transactions in a service delivery context 4 credits Internal
Unit standard (84KB) (109KB)
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30523 Demonstrate knowledge of telecommunications optical fibre network infrastructure 15 credits Internal
Unit standard (98KB) (116KB)
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