Education Organisation's details

Business Administration Services (to level 4)

Business Information Management (to level 3)

Business Information Processing (to level 4)

English for Academic Purposes (to level 4)

English for Speakers of Other Languages (to level 2)

English Language (to level 4)

Financial Capability (to level 3)

Generic Computing (to level 3)

Interpersonal Communications (to level 3)

Introductory Communication Skills (to level 2)

Measurement (to level 1)

Number (to level 1)

Personal Financial Management (to level 3)

Reading (to level 1)

Retail and Distribution Core Skills (to level 2)

Retail and Distribution Management (to level 2)

Sales Transactions (to level 2)

Self-Management (to level 2)

Service Sector - Core Skills (to level 3)

Service Sector Skills (to level 2)

Social and Cooperative Skills (to level 2)

Software Development - Programming (to level 2)

Wholesale (to level 2)

Work and Study Skills (to level 2)

Writing (to level 1)

Business Administration Services

21863 Provide and evaluate management administrative services (level 4) View details »

Civil Defence Operation

528 Demonstrate survival techniques for a Civil Defence emergency (level 2) View details »

Computer Support

29798 Troubleshoot, fix and escalate a range of common hardware and software problems (level 3) View details »

29784 Troubleshoot, fix and escalate simple or routine hardware, software and connectivity problems (level 2) View details »

Contact Centre Management

16785 Plan and allocate work to individuals in a contact centre (level 4) View details »

31380 Support day-to-day operations and resolve interruptions within a contact centre (level 4) View details »

Contact Centre Operations

28268 Communicate with contact centre customers and resolve enquiries (level 3) View details »

16775 Demonstrate and apply knowledge of contact centre technology and systems (level 3) View details »

31382 Demonstrate knowledge of health and safety requirements in a contact centre work environment (level 3) View details »

16778 Establish and maintain effective working relationships in a contact centre and wider organisation (level 3) View details »

16777 Locate, organise, and utilise information to meet customer requirements in a contact centre (level 3) View details »

Fitness Education

505 Manage personal physical fitness with guidance (level 1) View details »

Health Education

91236 Evaluate factors that influence people's ability to manage change (level 2) View details »

Interpersonal Communications

11101 Collaborate within a team which has an objective (level 4) View details »

9691 Demonstrate knowledge of group processes (level 5) View details »

9704 Manage interpersonal conflict (level 4) View details »

Occupational Health and Safety Practice

497 Demonstrate knowledge of workplace health and safety requirements (level 1) View details »

15189 Implement a health and safety plan for a workplace (level 4) View details »

People Development and Coordination

16614 Apply time management concepts and methods in business situations (level 4) View details »

18336 Demonstrate and apply knowledge of team-building skills (level 4) View details »

23396 Demonstrate knowledge of performance management planning (level 4) View details »

18337 Determine and co-ordinate training and/or development for a team (level 4) View details »

1987 Develop strategies to establish and maintain positive workplace relationships (level 5) View details »

23397 Plan and monitor performance of others in an organisation (level 5) View details »

23394 Plan for and carry out personnel selection in an organisation (level 5) View details »

Project Management

21336 Lead a team to achieve a project outcome (level 5) View details »

30362 Lead aspects of a project(s) under broad guidance (level 4) View details »

Reading

25073 Read texts to recognise differing points of view on a topic (level 2) View details »

Sales Transactions

11831 Apply skills and qualities of a salesperson in a retail or distribution environment (level 3) View details »

Self-Management

548 Demonstrate knowledge of the effects of alcohol and other drugs on self (level 1) View details »

7127 Make an informed choice in deciding on a major goods or service purchase (level 3) View details »

496 Produce, implement, and reflect on a plan to improve own personal wellbeing/hauora (level 1) View details »

9696 Solve a complex problem using a problem-solving model (level 4) View details »

Service Delivery

11815 Answer customer enquiries on the telephone in a wide range of contexts (level 3) View details »

11818 Demonstrate and apply product or service knowledge in a service delivery workplace (level 3) View details »

376 Employ customer service techniques to accommodate customer behavioural styles in a workplace (level 3) View details »

62 Maintain personal presentation and a positive attitude in a workplace involving customer contact (level 2) View details »

57 Provide customer service (level 2) View details »

378 Provide customer service for international visitors (level 3) View details »

11816 Respond to customer enquiries by writing in a range of contexts (level 3) View details »

Social and Cooperative Skills

12356 Demonstrate knowledge of consumer problems and ways to resolve them (level 3) View details »

Systems and Resources Management

16342 Evaluate organisational design for an organisation (level 4) View details »

Work and Study Skills

11827 Demonstrate knowledge of, and prepare to participate in, organisational change (level 3) View details »

Writing

24871 Complete complex forms (level 2) View details »

16612 Write documents to achieve effective communication for a business purpose (level 4) View details »

10792 Write formal personal correspondence (level 2) View details »