Domain - Guest Services
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| 0 Qualifications | 23 Assessment Standards (23 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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Level 2
Provide a porter service in a commercial hospitality environment
This standard has expired and is no longer available.
Version 6 This unit standard, unit standard 14404, unit standard 14405, unit standard 14410, and unit standard 20665 have been replaced by unit standard 27931.
14402 Unit Standard 4 Credits
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This unit standard is for people who are working in a porter service role in a commercial hospitality environment. People credited with this unit standard are able to assist guests on arrival and departure from a commercial hospitality environment.
Standard-setting body:
Handle, store, and provide guest and establishment property in a commercial hospitality environment
This standard has expired and is no longer available.
Version 6 This unit standard, unit standard 14402, unit standard 14405, unit standard 14410, and unit standard 20665 have been replaced by unit standard 27931.
14404 Unit Standard 4 Credits
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This unit standard is for people who are working in a porter service role in a commercial hospitality environment. People credited with this unit standard are able to demonstrate knowledge of procedures to protect property and maintain security; and handle, store, and provide guest and establishment property, in a commercial hospitality environment.
Standard-setting body:
Provide a property collection and delivery service in a commercial hospitality environment
This standard has expired and is no longer available.
Version 5
14407 Unit Standard 2 Credits
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This unit standard is for people responsible for collecting and delivering a range of establishment and customer property, both within and outside the establishment. People credited with this unit standard are able to provide a property collection and delivery service in a commercial hospitality environment.
Standard-setting body:
Handle mail, messages, and written communications in a commercial accommodation environment
This standard has expired and is no longer available.
Version 2
14415 Unit Standard 2 Credits
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This unit standard is for people who are working in the hospitality industry handling mail and messages for customers and staff. People credited with this unit standard are able to sort and record mail, messages, and written communications, and deliver mail, messages and written communications, in a commercial accommodation environment.
Standard-setting body:
Provide a mail and communications service for customers in the hospitality industry
This standard has expired and is no longer available.
Version 2
14418 Unit Standard 2 Credits
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This unit standard is for people who are delivering mail on customers' behalf in a commercial accommodation establishment. People credited with this unit standard are able to identify customer requirements for mail service, and send mail and communications on customers' behalf in the hospitality industry.
Standard-setting body:
Use telephone systems to provide guest services for a commercial hospitality establishment
Version 5
14467 Unit Standard 2 Credits
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This unit standard is for people training as receptionists to work in a commercial hospitality establishment. People credited with this unit standard are able to receive and make telephone calls to provide guest services for a commercial hospitality establishment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Provide a mail and communications service for guests in a commercial hospitality environment
This standard has expired and is no longer available.
Version 4 This unit standard, unit standard 14402, unit standard 14404, unit standard 14405, and unit standard 14410 have been replaced by unit standard 27931.
20665 Unit Standard 3 Credits
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This unit standard is for people who are working in the reception area of a commercial hospitality environment. People credited with this unit standard are able to send mail and communications for guests; and sort, record, and deliver mail and communications, in a commercial hospitality environment.
Standard-setting body:
Level 3
Provide an information and booking service for guests in a commercial hospitality environment
This standard has expired and is no longer available.
Version 4 This unit standard, unit standard 14402, unit standard 14404, unit standard 14410, and unit standard 20665 have been replaced by unit standard 27931.
14405 Unit Standard 4 Credits
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This unit standard is for people who are working in a porter service role in a commercial hospitality environment. People credited with this unit standard are able to provide information to guests and book internal and external services for guests, in a commercial hospitality environment.
Standard-setting body:
Provide a commissionaire service in a commercial hospitality environment
Version 7
14406 Unit Standard 2 Credits
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This unit standard is for people who are working in a porter service role in a commercial hospitality environment. People credited with this unit standard are able to provide a commissionaire service in a commercial hospitality environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Provide a vehicle valet parking service in a commercial hospitality environment
Version 7
14408 Unit Standard 3 Credits
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This unit standard is for people who are working in a porter service role in a commercial hospitality environment. People credited with this unit standard are able to park and retrieve vehicles in a commercial hospitality environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Provide courtesy transport for guests in a commercial hospitality environment
Version 7
14409 Unit Standard 2 Credits
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This unit standard is for people who are working in a porter-service role in a commercial hospitality environment. People credited with this unit standard are able to: prepare vehicles for courtesy transport; and provide a transport service to guests, in a commercial hospitality environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Provide arrival and departure services at reception in a commercial hospitality environment
This standard has expired and is no longer available.
Version 4 This unit standard and unit standard 14412 have been replaced by unit standard 27933.
14411 Unit Standard 8 Credits
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This unit standard is for people who are working in the reception area in a commercial hospitality environment. People credited with this unit standard are able to attend to the arrival of non-reservation guests; attend to the arrival of reservation guests; and attend to guest departures, in a commercial hospitality environment.
Standard-setting body:
Book accommodation for guests in a commercial hospitality environment
This standard has expired and is no longer available.
Version 7 This unit standard and unit standard 14411 have been replaced by unit standard 27933.
14412 Unit Standard 4 Credits
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This unit standard is for people who are working in the reception area in a commercial hospitality environment. People credited with this unit standard are able to deal with reservation enquiries and take, amend, and cancel reservations, in a commercial hospitality environment.
Standard-setting body:
Exchange foreign cash and travellers cheques for guests in a commercial hospitality environment
This standard has expired and is no longer available.
Version 4 This unit standard, unit standard 14413, and unit standard 26951 have been replaced by unit standard 27932.
14414 Unit Standard 2 Credits
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This unit standard is for people who are working in the reception area in a commercial hospitality environment. People credited with this unit standard are able to exchange foreign cash and travellers cheques for guests in a commercial hospitality environment.
Standard-setting body:
Perform debtor control functions and reconcile balances in a commercial hospitality environment
Version 5
14416 Unit Standard 6 Credits
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This unit standard is for people who are working in the reception area in a commercial hospitality environment. People credited with this unit standard are able to: perform debtor control functions; and prepare and reconcile shift balances, in a commercial hospitality environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Provide portering services in a hotel
Version 2 This unit standard replaced unit standard 14402, unit standard 14404, unit standard 14405, unit standard 14410, and unit standard 20665.
27931 Unit Standard 25 Credits
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This unit standard is for people working in a portering role in a hotel. People credited with this unit standard are able to: process guest luggage; provide advice to guests; respond to guest enquiries and requests; and maintain entrance and lobby, in a hotel.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Provide reception services in a commercial hospitality establishment
Version 3 This unit standard replaced unit standard 14411 and unit standard 14412.
27933 Unit Standard 25 Credits
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This unit standard is for people working in a reception role in a commercial hospitality establishment. People credited with this unit standard are able to provide arrival and departure services for guests; and carry out reception administration, in a commercial hospitality establishment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Level 4
Manage a concierge service in a commercial hospitality environment
This standard has expired and is no longer available.
Version 4 Dummie Replacement Information
14403 Unit Standard 8 Credits
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This unit standard is for experienced people working in a concierge role in a commercial hospitality environment. People credited with this unit standard are able to maintain concierge facilities and manage the concierge service and staff, in a commercial hospitality environment.
Standard-setting body:
Provide a reservation service using a property management system in a commercial hospitality environment
This standard has expired and is no longer available.
Version 4 This unit standard, unit standard 14414, and unit standard 26951 have been replaced by unit standard 27932.
14413 Unit Standard 10 Credits
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This unit standard is for experienced people who are taking reservations from guests using a property management system in a hotel. People credited with this unit standard are able to deal with reservation enquiries and take, amend, and cancel reservations using a property management system, in a commercial hospitality environment.
Standard-setting body:
Plan and supervise daily front office operations in a commercial hospitality environment
This standard has expired and is no longer available.
Version 4 This unit standard, unit standard 14403, and unit standard 22336 have been replaced by unit standard 27937.
22338 Unit Standard 10 Credits
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This unit standard is for people in a supervisory or junior management role who are responsible for the planning and overseeing of service in a daily front office operation in a commercial hospitality operation. People credited with this unit standard are able to prepare for and supervise daily front office operations in a commercial hospitality environment.
Standard-setting body:
Maintain a reservation service in a commercial hospitality environment
This standard has expired and is no longer available.
Version 2 This unit standard, unit standard 14413, and unit standard 14414 have been replaced by unit standard 27932.
26951 Unit Standard 8 Credits
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This unit standard is for experienced reservationists who work in large hotels. People credited with this unit standard are able to maintain relationships with customers, and maintain occupancy in a commercial hospitality environment.
Standard-setting body:
Provide reception services in a hotel
Version 2 This unit standard replaced unit standard 14413, unit standard 14414, and unit standard 26951.
27932 Unit Standard 45 Credits
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This unit standard is for people working in a reception role in a hotel. People credited with this unit standard are able to: provide arrival and departure services for guests; make reservations for guests; and carry out reception administration, in a hotel.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Level 5
Manage a reservation service in a commercial hospitality environment
Version 5
22339 Unit Standard 20 Credits
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This unit standard is for experienced people in a management role who are responsible for managing the reservations service in a commercial hospitality environment. People credited with this unit standard are able to: manage relationships with external customers; manage occupancy; and collect and distribute guest information for marketing, in a commercial hospitality environment
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Data as at 18 March 2025