Domain - Guest Services

Domain - Guest Services

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Assessment Standards

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Level 2
14402 Unit Provide a porter service in a commercial hospitality environment
This standard has expired and is no longer available.
4 Credits
14404 Unit Handle, store, and provide guest and establishment property in a commercial hospitality environment
This standard has expired and is no longer available.
4 Credits
14407 Unit Provide a property collection and delivery service in a commercial hospitality environment
This standard has expired and is no longer available.
2 Credits
14415 Unit Handle mail, messages, and written communications in a commercial accommodation environment
This standard has expired and is no longer available.
2 Credits
14418 Unit Provide a mail and communications service for customers in the hospitality industry
This standard has expired and is no longer available.
2 Credits
14467 Unit Use telephone systems to provide guest services for a commercial hospitality establishment
2 Credits
Word  PDF
20665 Unit Provide a mail and communications service for guests in a commercial hospitality environment
This standard has expired and is no longer available.
3 Credits
Level 3
14405 Unit Provide an information and booking service for guests in a commercial hospitality environment
This standard has expired and is no longer available.
4 Credits
14406 Unit Provide a commissionaire service in a commercial hospitality environment
2 Credits
Word  PDF
14408 Unit Provide a vehicle valet parking service in a commercial hospitality environment
3 Credits
Word  PDF
14409 Unit Provide courtesy transport for guests in a commercial hospitality environment
2 Credits
Word  PDF
14411 Unit Provide arrival and departure services at reception in a commercial hospitality environment
This standard has expired and is no longer available.
8 Credits
14412 Unit Book accommodation for guests in a commercial hospitality environment
This standard has expired and is no longer available.
4 Credits
14414 Unit Exchange foreign cash and travellers cheques for guests in a commercial hospitality environment
This standard has expired and is no longer available.
2 Credits
14416 Unit Perform debtor control functions and reconcile balances in a commercial hospitality environment
6 Credits
Word  PDF
27931 Unit Provide portering services in a hotel
25 Credits
Word  PDF
27933 Unit Provide reception services in a commercial hospitality establishment
25 Credits
Word  PDF
Level 4
14403 Unit Manage a concierge service in a commercial hospitality environment
This standard has expired and is no longer available.
8 Credits
14413 Unit Provide a reservation service using a property management system in a commercial hospitality environment
This standard has expired and is no longer available.
10 Credits
22338 Unit Plan and supervise daily front office operations in a commercial hospitality environment
This standard is expiring. The last date for assessment to take place is 31 December 2020.
10 Credits
Word  PDF
26951 Unit Maintain a reservation service in a commercial hospitality environment
This standard has expired and is no longer available.
8 Credits
27932 Unit Provide reception services in a hotel
45 Credits
Word  PDF
Level 5
22339 Unit Manage a reservation service in a commercial hospitality environment
20 Credits
Word  PDF