Education Organisation's details

Distribution (to level 2)

Food Safety (to level 3)

Hospitality - Foundation Skills (to level 1)

Hospitality - Specific Skills (to level 3)

Occupational Health and Safety Practice (to level 4)

Retail and Distribution Core Skills (to level 2)

Sales Transactions (to level 3)

Security Staff Services (to level 2)

Service Sector - Core Skills (to level 3)

Accommodation Services

14456 Service guest kitchen areas for a commercial hospitality establishment (level 3) View details »

14455 Service guest room toilet and bathroom areas for a commercial hospitality establishment (level 3) View details »

14454 Service guest rooms for a commercial hospitality establishment (level 3) View details »

22337 Service public areas in a commercial hospitality environment (level 3) View details »

14457 Strip beds and make beds for a commercial hospitality establishment (level 3) View details »

Algebra

91257 Apply graphical methods in solving problems (level 2) View details »

91574 Apply linear programming methods in solving problems (level 3) View details »

91258 Apply sequences and series in solving problems (level 2) View details »

91269 Apply systems of equations in solving problems (level 2) View details »

91573 Apply the geometry of conic sections in solving problems (level 3) View details »

Beauty Therapy

27640 Demonstrate knowledge of current fashion trends and history related to beauty therapy (level 2) View details »

27644 Demonstrate knowledge of make-up and design theory (level 3) View details »

27645 Demonstrate knowledge of the structure and functions of the face, and of facial skin types and conditions (level 3) View details »

28946 Demonstrate knowledge of tools, equipment and safe operating procedures used in make-up and skin care services (level 3) View details »

29601 Demonstrate knowledge of trends and evaluate opportunities to maintain currency in the beauty therapy industry (level 3) View details »

27641 Describe the relevance of anatomy and physiology knowledge to beauty therapy practice (level 2) View details »

Business Administration Services

327 Demonstrate and apply knowledge of financial transaction source documents (level 2) View details »

121 Demonstrate and apply knowledge of office equipment and administration processes (level 2) View details »

122 Provide safe and secure customer-focussed reception services (level 3) View details »

Cookery

24526 Apply safe working practices in a commercial kitchen (level 2) View details »

13284 Clean food production areas and equipment (level 2) View details »

13272 Cook food items by baking (level 2) View details »

13273 Cook food items by boiling (level 2) View details »

13277 Cook food items by braising and stewing (level 2) View details »

13271 Cook food items by frying (level 2) View details »

13276 Cook food items by grilling (level 2) View details »

13279 Cook food items by microwaving (level 2) View details »

13274 Cook food items by poaching (level 2) View details »

13278 Cook food items by roasting (level 2) View details »

13275 Cook food items by steaming (level 2) View details »

13344 Demonstrate knowledge of the characteristics of cookery methods and their applications in commercial catering (level 2) View details »

13285 Handle and maintain knives in a commercial kitchen (level 2) View details »

13281 Prepare and assemble, and present basic sandwiches for service (level 2) View details »

13283 Prepare and assemble, and present salads for service (level 2) View details »

13280 Prepare fruit and vegetable cuts in a commercial kitchen (level 2) View details »

Core Health

27461 Describe indicators of wellness, interventions, care, and support for people at different lifespan stages (level 3) View details »

27457 Describe the anatomy and physiology of systems and associated organs of the human body (level 3) View details »

Financial Capability

28094 Produce a household budget, set a financial goal and review and adjust the budget to achieve the goal (level 2) View details »

First Aid

6400 Manage first aid in an emergency situation (level 3) View details »

6402 Provide basic life support (level 2) View details »

6401 Provide first aid (level 2) View details »

Food and Beverage Service

17283 Demonstrate knowledge of beer and beer service (level 3) View details »

17284 Demonstrate knowledge of coffee origin and production (level 3) View details »

17285 Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision (level 2) View details »

18497 Demonstrate knowledge of culinary products, terms, and food preparation methods (level 3) View details »

14431 Demonstrate knowledge of food service styles and menu types in the hospitality industry (level 2) View details »

22267 Demonstrate knowledge of matching beer and wine with food (level 3) View details »

14420 Describe alcoholic and non-alcoholic beverages (level 3) View details »

14440 Prepare and clear areas for counter food service for a commercial hospitality establishment (level 2) View details »

14434 Prepare and clear areas for table service for a commercial hospitality establishment (level 2) View details »

17288 Prepare and present espresso beverages for service (level 3) View details »

17287 Prepare and present filtered coffee for service (level 2) View details »

17286 Prepare and present pressed coffee for service (level 2) View details »

14425 Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment (level 2) View details »

22428 Prepare and serve tea (level 2) View details »

27942 Provide buffet service in a hospitality establishment (level 3) View details »

14441 Provide cafe counter service in a hospitality establishment (level 3) View details »

27940 Provide cafe table service in a hospitality establishment (level 3) View details »

26308 Provide restaurant service in a hospitality establishment (level 3) View details »

14436 Provide table service for a commercial hospitality establishment (level 2) View details »

Geometry

91256 Apply co-ordinate geometry methods in solving problems (level 2) View details »

91260 Apply network methods in solving problems (level 2) View details »

91576 Use critical path analysis in solving problems (level 3) View details »

Guest Services

14467 Use telephone systems to provide guest services for a commercial hospitality establishment (level 2) View details »

Hazardous Substances and Materials

31291 Demonstrate knowledge of hazardous substances relevant to Certified Handlers (level 5) View details »

31290 Demonstrate knowledge of the safe management and potential adverse effects of hazardous substances in the workplace (level 4) View details »

31292 Demonstrate knowledge of workplace procedures relating to hazardous substances (level 3) View details »

31293 Demonstrate safe handling, storage, and disposal of hazardous substances in the workplace (level 4) View details »

Health and Disability Principles in Practice

23686 Demonstrate knowledge of a person's rights in a health or wellbeing setting (level 2) View details »

23451 Demonstrate knowledge of the role of a support worker in a health or wellbeing setting (level 2) View details »

1818 Describe the value of relationships and support for healthy relationships for a person in a health or wellbeing setting (level 3) View details »

28529 Identify the impact of culture on support in a health or wellbeing setting (level 2) View details »

Hospitality - Foundation Skills

19771 Prepare, cook and present seafood in the hospitality industry (level 2) View details »

Hospitality - Generic

14466 Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry (level 2) View details »

14469 Provide customers with information about an establishment in the hospitality industry (level 2) View details »

Hospitality - Specific Skills

16705 Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises (level 4) View details »

4646 Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises (level 4) View details »

Industrial Rope Access

23229 Use safety harness system when working at height (level 3) View details »

15757 Use, install and disestablish temporary proprietary height safety systems when working at height (level 3) View details »

Interpersonal Communications

1299 Be assertive in a range of specified situations (level 2) View details »

1294 Be interviewed in a formal interview (level 2) View details »

1293 Be interviewed in an informal, one-to-one, face-to-face interview (level 1) View details »

9677 Communicate in a team or group which has an objective (level 2) View details »

1304 Communicate with people from other cultures (level 3) View details »

1297 Conduct a formal interview (level 4) View details »

1296 Conduct informal interviews (level 3) View details »

9681 Contribute within a team or group which has an objective (level 3) View details »

9694 Demonstrate and apply knowledge of communication process theory (level 3) View details »

3501 Demonstrate knowledge of and apply listening techniques (level 1) View details »

9707 Demonstrate knowledge of workplace communication requirements (level 1) View details »

9705 Give feedback on performance in the workplace (level 3) View details »

1312 Give oral instructions in the workplace (level 3) View details »

11097 Listen actively to gain information in an interactive situation (level 3) View details »

9704 Manage interpersonal conflict (level 4) View details »

10791 Participate in a meeting (level 2) View details »

1307 Speak to a known audience in a predictable situation (level 3) View details »

People Development and Coordination

16614 Apply time management concepts and methods in business situations (level 4) View details »

18336 Demonstrate and apply knowledge of team-building skills (level 4) View details »

24874 Demonstrate knowledge of performance management in an organisation (level 3) View details »

23396 Demonstrate knowledge of performance management planning (level 4) View details »

27563 Demonstrate knowledge of teams and team leadership in an organisation (level 3) View details »

15190 Develop and implement a work plan for a team in an organisation (level 4) View details »

1987 Develop strategies to establish and maintain positive workplace relationships (level 5) View details »

23394 Plan for and carry out personnel selection in an organisation (level 5) View details »

Powered Industrial Lift Trucks

18409 Use a forklift mounted safety platform in the workplace (level 3) View details »

Preliminary Journalism Skills

27610 Demonstrate basic understanding of news stories and the role of journalists (level 2) View details »

27611 Demonstrate understanding of current events for journalism (level 2) View details »

27613 Write and present news stories intended for publication (level 2) View details »

Project Management

30362 Lead aspects of a project(s) under broad guidance (level 4) View details »

Quality Management

8084 Conduct a quality audit for compliance with quality standards (level 6) View details »

8085 Demonstrate knowledge of quality and its management in business contexts (level 3) View details »

8086 Demonstrate knowledge required for quality auditing (level 4) View details »

8087 Use tools to manage quality in business contexts (level 3) View details »

Radio

10313 Plan and broadcast a radio programme using an automated system (level 2) View details »

10320 Present a live-voice report on radio (level 3) View details »

10235 Write a basic radio commercial (level 3) View details »

10319 Write a voice report for radio (level 2) View details »

Recreation and Sport - Coaching and Instruction

22768 Conduct and review a beginner level coaching session (level 2) View details »

25805 Demonstrate knowledge of individual and group characteristics and needs for coaching participants in sport (level 3) View details »

31679 Demonstrate knowledge of participant welfare and wellbeing in a sports environment (level 3) View details »

31675 Demonstrate knowledge of the role and responsibilities of a coach, and of coaching beginner-level sport participants (level 3) View details »

22771 Plan beginner-level coaching sessions for sport participants (level 3) View details »

Recreation and Sport - Core Skills

20673 Demonstrate knowledge of injuries, injury prevention and risks and hazards associated with sport or recreation (level 3) View details »

6896 Demonstrate knowledge of recreation (level 3) View details »

31384 Demonstrate knowledge of the industry and rules for a selected sport (level 3) View details »

28511 Describe, manage and evaluate personal health and wellbeing to participate in a specific recreation activity (level 3) View details »

Recreation and Sport - Programmes and Events

4864 Demonstrate knowledge of recreation needs of target groups (level 3) View details »

21414 Plan and run a recreation activity (level 3) View details »

Retail and Distribution Core Skills

28299 Prepare cash for banking in a retail environment (level 3) View details »

27229 Respond to customer complaints during customer interactions in a retail or distribution environment (level 3) View details »

Security Management

19753 Conduct security interviews (level 5) View details »

19755 Conduct security surveys (level 5) View details »

32084 Demonstrate and apply knowledge of leading a team in a security context (level 4) View details »

25625 Demonstrate knowledge of investigation processes and preservation of evidence in a security context (level 4) View details »

19751 Demonstrate knowledge of security related law (level 5) View details »

19759 Demonstrate knowledge of, evaluate, and provide advice on special security risks (level 5) View details »

25628 Identify, assess and minimise security risks at a workplace (level 4) View details »

32083 Prepare, implement and monitor operational planning in a security context (level 4) View details »

15282 Supervise security operations (level 5) View details »

Security Staff Services

27357 Communicate with people in a security context (level 3) View details »

22429 Control and restrain others in specified situations in a security context (level 4) View details »

27368 Demonstrate and apply knowledge of entry and exit control in a security context (level 3) View details »

21738 Demonstrate and apply knowledge of lawful use of force in a security context (level 4) View details »

31604 Demonstrate and apply knowledge of protective security requirements (level 3) View details »

27366 Demonstrate knowledge of crowd control in a security context (level 3) View details »

27365 Demonstrate knowledge of customer service in a security context (level 3) View details »

27363 Demonstrate knowledge of observation skills and threat identification in a security context (level 3) View details »

27360 Describe conflict management in a security context (level 3) View details »

27358 Describe factors and risks that could affect the health and safety of security personnel (level 3) View details »

27361 Manage conflict situations in a security context (level 3) View details »

21739 Manage security incidents, breaches, and suspects as a security officer (level 4) View details »

21110 Operate electronic technology equipment in a security context (level 3) View details »

6523 Respond to incidents, events and emergency situations as a security officer (level 3) View details »

Self-Management

7123 Apply a problem-solving model (level 2) View details »

548 Demonstrate knowledge of the effects of alcohol and other drugs on self (level 1) View details »

12349 Demonstrate knowledge of time management (level 2) View details »

12354 Describe legal rights and responsibilities under tenancy law and means to prevent and resolve related problems (level 2) View details »

12355 Describe strategies for managing stress (level 2) View details »

1827 Identify personal support needs and services in the local community (level 2) View details »

9696 Solve a complex problem using a problem-solving model (level 4) View details »

Service Delivery

11815 Answer customer enquiries on the telephone in a wide range of contexts (level 3) View details »

11818 Demonstrate and apply product or service knowledge in a service delivery workplace (level 3) View details »

376 Employ customer service techniques to accommodate customer behavioural styles in a workplace (level 3) View details »

28145 Interact with customers in a service delivery context (level 2) View details »

62 Maintain personal presentation and a positive attitude in a workplace involving customer contact (level 2) View details »

57 Provide customer service (level 2) View details »

378 Provide customer service for international visitors (level 3) View details »

11816 Respond to customer enquiries by writing in a range of contexts (level 3) View details »

Social and Cooperative Skills

7124 Demonstrate knowledge of one-to-one negotiation (level 2) View details »

526 Describe community agencies and services provided (level 1) View details »

542 Recognise discrimination and describe ways of responding (level 2) View details »

525 Recognise sexual harassment and describe responses (level 2) View details »

Sport Officiating

31385 Demonstrate knowledge of communication and people management as an official in sports (level 3) View details »

27629 Demonstrate knowledge of pre-competition preparations for umpiring or officiating at a beginner level (level 2) View details »

31386 Demonstrate knowledge of the role and responsibilities of sports officials (level 3) View details »

31387 Describe the application of rules and strategies for officiating at sports events for a selected sport (level 3) View details »

Statistics

91583 Conduct an experiment to investigate a situation using experimental design principles (level 3) View details »

91265 Conduct an experiment to investigate a situation using statistical methods (level 2) View details »

91263 Design a questionnaire (level 2) View details »

91266 Evaluate a statistically based report (level 2) View details »

91581 Investigate bivariate measurement data (level 3) View details »

91580 Investigate time series data (level 3) View details »

91582 Use statistical methods to make a formal inference (level 3) View details »

91264 Use statistical methods to make an inference (level 2) View details »

Systems and Resources Management

16342 Evaluate organisational design for an organisation (level 4) View details »

1988 Supervise workplace operations (level 4) View details »

Trigonometry

91575 Apply trigonometric methods in solving problems (level 3) View details »

91259 Apply trigonometric relationships in solving problems (level 2) View details »

Work and Study Skills

30911 Demonstrate knowledge of a specified workplace (level 3) View details »

1978 Demonstrate knowledge of basic employment rights and responsibilities, and sources of information and/or assistance (level 1) View details »

377 Demonstrate knowledge of diversity in workplaces (level 2) View details »

4253 Demonstrate knowledge of job search skills (level 2) View details »

7120 Demonstrate knowledge of note taking (level 1) View details »

7121 Demonstrate skills to search and select information (level 1) View details »

1979 Describe employment agreements (level 2) View details »

7119 Describe memory processes and demonstrate a memory technique (level 2) View details »

16688 Describe the effects of shift work and strategies to manage them (level 2) View details »

7117 Develop strategies to enhance own learning (level 2) View details »

12383 Explore career options and their implications (level 2) View details »

7118 Manage own learning in a programme (level 2) View details »

64 Perform calculations for a specified workplace (level 1) View details »

4251 Plan a career pathway (level 3) View details »

504 Produce a CV (curriculum vitae) (level 1) View details »

4252 Produce a personal targeted CV (curriculum vitae) (level 2) View details »

10781 Produce a plan for own future directions (level 2) View details »

8824 Research a topic and evaluate the research process (level 2) View details »

56 Respond orally to customer enquiries (level 1) View details »

Writing

24871 Complete complex forms (level 2) View details »

3491 Write a report (level 3) View details »