Domain - Sales

Domain - Sales

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Assessment Standards

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Level 3

Apply knowledge of target markets, buyer behaviour and marketing mix to sales situations

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Version 5

26857 Unit Standard 10 Credits

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This unit standard is for people beginning a career in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: apply knowledge of target markets to sales situations; demonstrate and apply knowledge of buyer behaviour to sales situations; and apply knowledge of the marketing mix to sales situations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Examine sales roles and produce a personal development plan for a career in sales

Word  PDF

Version 4

26858 Unit Standard 4 Credits

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This unit standard is for people beginning a career in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to examine sales roles within the sales industry, and produce a personal development plan for a career in sales.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Apply knowledge of business performance measures to sales situations

Word  PDF

Version 5

26859 Unit Standard 4 Credits

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This unit standard is for people entering the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to demonstrate knowledge of business performance measures relating to sales, and apply business performance measures to sales situations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage buyer resistance in sales situations

Word  PDF

Version 5

26860 Unit Standard 4 Credits

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This unit standard is for people entering the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to demonstrate knowledge of buyer resistance, and manage buyer resistance in sales situations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Apply sales skills and tools to sales situations

Word  PDF

Version 5

26861 Unit Standard 10 Credits

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This unit standard is for people entering the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to apply sales skills and tools to sales situations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Negotiate sales in one-on-one situations

Word  PDF

Version 5 This unit standard replaced unit standard 379.

26862 Unit Standard 4 Credits

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This unit standard is for people entering the sales area who work under supervision. They could be working in a variety of different sales situations. People credited with this unit standard are able to: prepare to negotiate using organisational parameters in one-on-one sales situations; negotiate a win-win outcome in one-on-one sales situations; and give feedback to the manager or supervisor on the effectiveness of one-on-one sales negotiations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate knowledge of business ethics and corporate social responsibility as they apply to sales professionals

Word  PDF

Version 5

26863 Unit Standard 4 Credits

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This unit standard is for people entering the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to describe the principles of business ethics and corporate social responsibility for sales professionals, and demonstrate knowledge of business ethics and corporate social responsibility as they apply to sales professionals.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Apply knowledge of the sales process to sales situations

Word  PDF

Version 4

26864 Unit Standard 6 Credits

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This unit standard is for people entering the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to demonstrate knowledge of the sales process, and apply the sales process to sales situations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Apply knowledge of customer focused business relationships to sales situations

Word  PDF

Version 5

26865 Unit Standard 4 Credits

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This unit standard is for people entering the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to demonstrate knowledge of customer focused business relationships, and develop customer focused business relationships in the workplace.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Advise customers on treatment of minor health disorders in a retail pharmacy environment

Word  PDF

Version 3

29290 Unit Standard 15 Credits

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This unit standard is intended for retail assistants working in a retail pharmacy environment. People credited with this unit standard are able to: assess the health of clients to determine treatment for minor health disorders in a retail pharmacy environment; and, advise customers on treatment of minor health disorders.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide advice about pharmaceuticals in a retail pharmacy environment

Word  PDF

Version 3

29291 Unit Standard 5 Credits

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This unit standard is intended for retail assistants working in a retail pharmacy environment. People credited with this unit standard are able to, in a retail pharmacy environment: assess a request for advice about pharmaceuticals; research information about pharmacological products; and provide advice about pharmaceuticals.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Apply legislation, codes, and standards to the supply of products and services in a retail pharmacy environment

Word  PDF

Version 3

29292 Unit Standard 5 Credits

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This unit standard is intended for retail assistants working in a retail pharmacy environment. People credited with this unit standard are able to: identify and describe legislation, codes, and standards that apply to the supply of pharmaceutical products and services by a retail assistant; and apply legislation, codes, and standards to the supply of pharmaceutical products and services by a retail assistant.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Apply procedures for handling hazardous substances in a retail pharmacy environment

Word  PDF

Version 3

29293 Unit Standard 5 Credits

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This unit standard is intended for retail assistants working in a retail pharmacy environment. People credited with this unit standard are able to: handle, and dispose of hazardous substances in a retail pharmacy environment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Advise customers on personal health care and products to maintain optimal health in a retail pharmacy environment

Word  PDF

Version 3

29294 Unit Standard 5 Credits

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This unit standard is intended for retail assistants working in a retail pharmacy environment. People credited with this unit standard are able to: assess customers'' personal health care requirements; advise customers on the selection of personal health care products and measures that can be taken by the client to maintain optimal health in a retail pharmacy environment; and advise customers on the use and care of diagnostic devices for personal use, in a retail pharmacy environment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 4

Establish and develop sales client relationships

Word  PDF

Version 7

10457 Unit Standard 5 Credits

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People credited with this unit standard are able to: identify potential clients, communicate with clients, respond to client requirements, and maintain and develop client relationships.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Communicate product information to sales clients

Word  PDF

Version 8

10458 Unit Standard 5 Credits

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This unit standard is for people beginning a career in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: determine communication methods about products; communicate product information; and evaluate effectiveness of communication of product information.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage and facilitate sales negotiations

Word  PDF

Version 5

26866 Unit Standard 6 Credits

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This unit standard is for people working in the sales area with self-autonomy. They could be working in a variety of different sales situations. People credited with this unit standard are able to: prepare for the sales negotiation process; manage and facilitate a win-win negotiation; and record the outcome of the sales negotiation and suggest improvements to the negotiation strategy.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Analyse customer decision making processes and communicate with the decision making unit in sales situations

Word  PDF

Version 5

26867 Unit Standard 4 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: analyse customer decision making processes in business to business (B2B) and business to consumer (B2C) markets; demonstrate knowledge of the roles and functional needs of the decision making unit (DMU); and communicate with role holders in the DMU.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Apply knowledge of customer segmentation techniques to sales situations

Word  PDF

Version 4

26868 Unit Standard 3 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to demonstrate knowledge of customer segmentation, and apply customer segmentation techniques.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Analyse and apply process and relationship sales methodologies

Word  PDF

Version 4

26869 Unit Standard 10 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: outline sales situations suited to different sales methodologies; analyse the alignment, flexibility, value and efficiency of an organisation''s sales methodology; and apply different sales methodologies to sales situations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Search for, analyse and apply sales related information

Word  PDF

Version 4

26870 Unit Standard 5 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to search for sales related information about customers and competitors to support sales activities, and analyse and apply sales related information.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Improve business performance in sales roles

Word  PDF

Version 5

26871 Unit Standard 8 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: analyse and apply the value of competitive advantage; analyse the impact of terms and conditions of sale, cash flow, and cost to serve on business performance; and apply performance information to improve business performance.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage a sales territory

Word  PDF

Version 4

26872 Unit Standard 4 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to manage a sales territory, and evaluate the effectiveness of territory management.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Develop, submit and evaluate sales proposals

Word  PDF

Version 5

26873 Unit Standard 6 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: develop sales proposals; submit sales proposals; and evaluate sales proposals and draw conclusions about improvements in proposals.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Assist customers to obtain finance in sales situations
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 4

26874 Unit Standard 3 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to assist customers to obtain finance in sales situations.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Use prospecting to develop new business and use a sales pipeline effectively
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 5

26875 Unit Standard 3 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: apply methods of sales prospecting; develop professional sales networks; gain access to key decision makers; and apply a sales pipeline to develop new business.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Prepare and conduct sales meetings with prospects or clients

Word  PDF

Version 5

26876 Unit Standard 4 Credits

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This unit standard is for people working in the sales area. They could be working in a variety of different sales situations. People credited with this unit standard are able to: prepare for a sales meeting with a prospect or client; conduct a business and customer focused sales meeting with a prospect or client; evaluate the effectiveness of the sales meeting with the prospect or client.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Sell products using a customer-focused business relationship

Word  PDF

Version 11

61 Unit Standard 6 Credits

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People credited with this unit standard are able to: establish, maintain, and increase a client base; sell products to clients; and develop customer-focused business relationships with clients.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 5

Develop, implement, and maintain sales related services
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10459 Unit Standard 10 Credits

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People credited with this unit standard are able to: identify prospective clients and establish their requirements; establish and manage client relationship database; service and administer client base; and evaluate and develop sales business.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Produce and present sales proposals

Word  PDF

Version 7

10460 Unit Standard 10 Credits

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People credited with this unit standard are able to: establish objectives for sales proposals; produce sales proposals; and present sales proposals.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide sales administration and support services
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10461 Unit Standard 7 Credits

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People credited with this unit standard are able to: administer sales procedures; provide administrative support to the sales team; manage communications for the sales team; and report on activities of the sales team.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Coordinate and develop the sales team
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10462 Unit Standard 7 Credits

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People credited with this unit standard are able to: identify needs of the sales team; develop the sales team; coordinate sales team activities; and report on coordination and development of the sales team.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Identify, interpret, and evaluate trends in personal selling
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10463 Unit Standard 5 Credits

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People credited with this unit standard are able to: identify and evaluate technologies; identify and evaluate organisational factors; interpret legal, regulatory, and social trends; and interpret international and global trends; that impact on personal selling.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Establish, implement, and evaluate personal selling strategies to achieve targeted results
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10464 Unit Standard 10 Credits

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People credited with this unit standard are able to: establish personal selling objectives; identify and implement strategies to achieve personal selling objectives; and evaluate effectiveness of personal selling strategies and implement methods for improvement.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Identify, interpret, and apply direct selling techniques and strategies
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10465 Unit Standard 5 Credits

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People credited with this unit standard are able to: investigate factors affecting direct selling; differentiate direct selling techniques and strategies for specific sales situations; evaluate direct selling opportunities in specific sales situations; and apply direct selling techniques and strategies.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Produce, coordinate, and evaluate the effectiveness of sales promotion programmes
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10466 Unit Standard 8 Credits

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People credited with this unit standard are able to: evaluate target markets for sales promotions; establish objectives for sales promotions; develop sales promotion programmes for selected target markets; coordinate sales promotion programmes in selected target markets; evaluate effectiveness of sales promotion programmes.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 6

Produce analyses, budget estimates, and processes to implement and monitor budgets for sales operations and activities
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10467 Unit Standard 10 Credits

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People credited with this unit standard are able to: evaluate market potential; prepare sales forecasts; produce estimates of sales revenue, selling expenses, and profit contribution; prepare sales budgets; and establish processes to implement and monitor sales budget.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Structure, develop, and manage sales territories
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10468 Unit Standard 7 Credits

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People credited with this unit standard are able to: identify sales territories and establish sales objectives; evaluate and select structures for sales territories; develop strategies for sales territories; delegate sales territory responsibilities and accountabilities; and evaluate sales territory performance.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Coordinate, develop, and manage the sales team to achieve objectives
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 7

10469 Unit Standard 10 Credits

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People credited with this unit standard are able to: develop objectives for sales team; evaluate and select structures for sales team; develop sales strategies for sales team; coordinate, monitor, and control activities of sales team; evaluate performance of sales team.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 7

Manage sales operations to achieve objectives

Word  PDF

Version 7

10470 Unit Standard 10 Credits

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People credited with this unit standard are able to: evaluate effectiveness of sales operation; develop policies and procedures for sales operation; coordinate and monitor activities of sales operation; manage relationships and alliances of the business; and manage achievement of organisational objectives for sales operation.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Identify and evaluate sales organisation factors for international operations

Word  PDF

Version 7

10471 Unit Standard 10 Credits

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People credited with this unit standard are able to: evaluate internal and external environmental factors impacting on international markets; and identify factors affecting integration of international markets with organisational sales operations and activities.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Data as at 16 July 2024