Education Organisation's details

Education Organisation's details

Bernard & Ya Holdings Limited (Auckland)

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This organisation may not be currently assessing standards in all areas of the DAS that are listed below. To confirm what is currently delivered and assessed, contact the organisation or visit its web site.

Domain consents to assess

Cookery (to level 4)

Food and Beverage Service (to level 4)

Food Safety (to level 3)

Hospitality - Foundation Skills (to level 1)

Hospitality Management (to level 3)

Hospitality Operations (to level 3)

Interpersonal Communications (to level 2)

Reading (to level 2)

Sales Transactions (to level 2)

Self-Management (to level 2)

Service Sector - Core Skills (to level 3)

Social and Cooperative Skills (to level 2)

Stock Control (to level 2)

Work and Study Skills (to level 2)

Writing (to level 2)

Standard consents to assess

Assessment of Learning

11551 Quality assure assessment (level 5) View details »

4098 Use standards to assess candidate performance (level 4) View details »

Business Information Processing

111 Use a word processor to produce documents for a business or organisation (level 2) View details »

103 Use data entry skills to input data (level 2) View details »

Catering Services

22885 Apply knowledge of menu adaptation and resource requirements for preparing food for catering services (level 3) View details »

27945 Apply menu requirements to catering services production (level 4) View details »

22887 Monitor and maintain standards of catering operations and staff in catering services (level 4) View details »

27951 Provide trayline services for a catering services operation (level 3) View details »

Food and Beverage Service

27944 Plan and supervise food and beverage service operations in a hospitality establishment (level 5) View details »

21853 Provide hospitality sales and service opportunities to customers (level 3) View details »

Guest Services

14467 Use telephone systems to provide guest services for a commercial hospitality establishment (level 2) View details »

Health Education

91236 Evaluate factors that influence people's ability to manage change (level 2) View details »

Hospitality - Foundation Skills

19771 Prepare, cook and present seafood in the hospitality industry (level 2) View details »

Hospitality - Gambling

18173 Control money and handle cash in a Class 4 gambling environment (level 3) View details »

21499 Demonstrate knowledge of problem gambling in a Class 4 and Racing Act gambling establishment (level 3) View details »

18172 Maintain gaming machine hardware and security in a Class 4 gambling environment (level 3) View details »

18174 Produce Weekly and Unpaid Prize Reports, and process banking in a Class 4 gambling environment (level 2) View details »

18176 Provide gaming machine information to customers in a Class 4 gambling environment (level 2) View details »

18179 Supervise jackpot systems for gaming machines in a Class 4 gambling environment (level 3) View details »

Hospitality - Generic

14466 Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry (level 2) View details »

14469 Provide customers with information about an establishment in the hospitality industry (level 2) View details »

Hospitality - Specific Skills

16705 Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises (level 4) View details »

4645 Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises (level 3) View details »

22604 Demonstrate knowledge of the requirements of a doorperson in the hospitality industry (level 3) View details »

4646 Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises (level 4) View details »

Hospitality Management

17553 Plan and implement hospitality staff rosters (level 5) View details »

Legal Studies

8555 Describe the objectives and application of consumer law (level 2) View details »

Merchandising and Marketing

11951 Present goods for sale in a retail or distribution environment (level 2) View details »

Occupational Health and Safety Practice

17593 Apply safe work practices in the workplace (level 2) View details »

17459 Demonstrate and apply knowledge of safe manual handling practices in the workplace (level 3) View details »

21337 Demonstrate knowledge of sleep and sleep management in relation to work performance (level 3) View details »

497 Demonstrate knowledge of workplace health and safety requirements (level 1) View details »

19522 Undertake job safety analysis (level 3) View details »

Racing Operations

25850 Carry out administration duties in a TAB retail outlet (level 4) View details »

25846 Operate and maintain a TAB retail outlet for the racing industry (level 3) View details »

Retail and Distribution Core Skills

11968 Demonstrate and apply knowledge of legislation applicable to sale of goods and services (level 2) View details »

28298 Demonstrate knowledge of cash handling in a retail environment (level 2) View details »

28301 Demonstrate knowledge of products and product information in a retail environment (level 2) View details »

24997 Demonstrate knowledge of theft and fraud in a retail or distribution environment (level 2) View details »

11941 Establish and maintain positive customer service interactions in a retail environment (level 2) View details »

24996 Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment (level 3) View details »

11978 Maintain housekeeping in a retail environment (level 2) View details »

11971 Use safe work practices in a retail environment under supervision (level 2) View details »

Security Staff Services

27357 Communicate with people in a security context (level 3) View details »

27368 Demonstrate and apply knowledge of entry and exit control in a security context (level 3) View details »

27369 Demonstrate and apply knowledge of liaison with other organisations in a security context (level 3) View details »

27362 Demonstrate and apply knowledge of operational communication skills in a security context (level 2) View details »

27366 Demonstrate knowledge of crowd control in a security context (level 3) View details »

27365 Demonstrate knowledge of customer service in a security context (level 3) View details »

21106 Demonstrate knowledge of law relevant to security personnel (level 2) View details »

27363 Demonstrate knowledge of observation skills and threat identification in a security context (level 3) View details »

27367 Demonstrate knowledge of operational requirements of security personnel (level 2) View details »

21108 Demonstrate knowledge of personal and professional requirements of security personnel (level 2) View details »

27359 Demonstrate knowledge of response to emergencies as security personnel (level 2) View details »

27364 Demonstrate knowledge of the security industry in the pre-employment context (level 2) View details »

27360 Describe conflict management in a security context (level 3) View details »

27358 Describe factors and risks that could affect the health and safety of security personnel (level 3) View details »

27361 Manage conflict situations in a security context (level 3) View details »

Self-Management

7127 Exercise informed choice in deciding on a major goods or service purchase (level 3) View details »

Service Delivery

11815 Answer customer enquiries on the telephone in a wide range of contexts (level 3) View details »

27927 Apply health, safety and security practices to service delivery operations (level 3) View details »

11818 Demonstrate and apply product and/or service knowledge (level 3) View details »

376 Employ customer service techniques to accommodate customer behavioural styles in a workplace (level 3) View details »

28145 Interact with customers in a service delivery context (level 2) View details »

27928 Interact with other staff, managers and customers to provide service delivery outcomes (level 3) View details »

62 Maintain personal presentation and a positive attitude in a workplace involving customer contact (level 2) View details »

28146 Prepare for and handle payment transactions in a service delivery context (level 3) View details »

57 Provide customer service (level 2) View details »

378 Provide customer service for international visitors (level 3) View details »

11816 Respond to customer enquiries by writing in a range of contexts (level 3) View details »

Social and Cooperative Skills

12356 Demonstrate knowledge of consumer problems and ways to resolve them (level 3) View details »

Work and Study Skills

11827 Demonstrate knowledge of, and prepare to participate in, organisational change (level 3) View details »

12360 Describe and explain emerging patterns of work (level 3) View details »

Workplace Fire and Emergency Response

3271 Suppress fire with hand extinguishers and fixed hose reels (level 2) View details »