Domain - Interpersonal Communications

Domain - Interpersonal Communications

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Assessment Standards

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Level 1

Converse with others
This standard has expired and is no longer available.

Version 5

10790 Unit Standard 2 Credits

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People credited with this unit standard are able to converse with a friend and with a colleague face-to-face.

Standard-setting body:

NZQA National Qualifications Services

Make enquiries and complete practical transactions

Word  PDF

Version 7

1285 Unit Standard 2 Credits

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People credited with this unit standard are able to make enquiries and complete practical transactions face-to-face and by telephone.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Be interviewed in an informal, one-to-one, face-to-face interview

Word  PDF

Version 7

1293 Unit Standard 2 Credits

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People credited with this unit standard are able to prepare for, and be interviewed in an informal, one-to-one, face-to-face interview.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Demonstrate knowledge of and apply listening techniques

Word  PDF

Version 6

3501 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of and apply listening techniques.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Communicate in a team or group to complete a routine task

Word  PDF

Version 6

3503 Unit Standard 2 Credits

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People credited with this unit standard are able to communicate in a team or group to complete a routine task.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Demonstrate knowledge of workplace communication requirements

Word  PDF

Version 7

9707 Unit Standard 5 Credits

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People credited with this unit standard are able to: define technical terms and describe communication processes related to a specified workplace or type of employment, and interpret workplace instructions.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Level 2

Participate in an informal meeting

Word  PDF

Version 5

10791 Unit Standard 3 Credits

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People credited with this unit standard are able to identify guidelines for informal meetings and participate in an informal meeting.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Communicate information in a specified workplace

Word  PDF

Version 7

1277 Unit Standard 3 Credits

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People credited with this unit standard are able to give information to clients and respond to enquiries in a specified workplace.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Be interviewed in a formal interview

Word  PDF

Version 7

1294 Unit Standard 2 Credits

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People credited with this unit standard are able to demonstrate knowledge of, and be interviewed in, a formal interview.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Be assertive in a range of specified situations

Word  PDF

Version 9

1299 Unit Standard 4 Credits

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People credited with this unit standard are able to: outline the purpose of assertive communication and describe barriers; interact assertively in onetoone situations; and communicate assertively in a small group.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Communicate in a team or group which has an objective

Word  PDF

Version 10 This unit standard replaced unit standard 1300.

9677 Unit Standard 3 Credits

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People credited with this unit standard are able to communicate in a team or group which has an objective.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Communicate within a specified organisational context

Word  PDF

Version 6

9680 Unit Standard 3 Credits

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People credited with this unit standard are able to communicate within a specified organisational context.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Level 3

Listen actively to gain information in an interactive situation

Word  PDF

Version 5 This unit standard replaced unit standard 3502.

11097 Unit Standard 3 Credits

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People credited with this unit standard are able to listen actively to gain information in an interactive situation.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Interview in informal situations

Word  PDF

Version 7

1296 Unit Standard 3 Credits

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People credited with this unit standard are able to plan, conduct, and review informal interviews.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Communicate with people from other cultures

Word  PDF

Version 9

1304 Unit Standard 2 Credits

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People credited with this unit standard are able to communicate with people from other cultures.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Speak to a known audience in a predictable situation

Word  PDF

Version 8

1307 Unit Standard 3 Credits

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People credited with this unit standard are able to give a presentation and deliver a social speech to a known audience in a predictable situation.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Give oral instructions in the workplace

Word  PDF

Version 7

1312 Unit Standard 3 Credits

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People credited with this unit standard are able to give oral instructions in the workplace.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Contribute within a team or group which has an objective

Word  PDF

Version 7

9681 Unit Standard 3 Credits

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People credited with this unit standard are able to contribute within a team or group which has an objective.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Demonstrate and apply knowledge of communication process theory

Word  PDF

Version 8 This unit standard replaced unit standard 1313.

9694 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of communication process theory and examine two communication situations in terms of communication process theory.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Give feedback on performance in the workplace

Word  PDF

Version 7

9705 Unit Standard 3 Credits

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People credited with this unit standard are able to give feedback on performance in the workplace.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Level 4

Develop strategies for communicating in a culturally diverse workplace

Word  PDF

Version 6

11099 Unit Standard 4 Credits

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People credited with this unit standard are able to describe the impact of cultural diversity on communication practices in a specified workplace, and communicate in a specified workplace which is culturally diverse.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Collaborate within a team which has an objective

Word  PDF

Version 5 This unit standard replaced unit standard 3505.

11101 Unit Standard 5 Credits

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People credited with this unit standard are able to collaborate within a team working towards achievement of an objective; and evaluate contributions to the team objective.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Conduct an interview in a formal situation

Word  PDF

Version 7

1297 Unit Standard 5 Credits

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People credited with this unit standard are able to plan, conduct, and follow up an interview in a formal situation.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Present and defend an argument orally

Word  PDF

Version 7

1311 Unit Standard 4 Credits

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People credited with this unit standard are able to present and defend an argument orally.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Apply knowledge of a formal meeting

Word  PDF

Version 7

9679 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of formal meetings and their procedures, and contribute to a formal meeting.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Manage interpersonal conflict

Word  PDF

Version 8

9704 Unit Standard 4 Credits

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People credited with this unit standard are able to: identify and explain the issues of an interpersonal conflict; develop and implement a strategy to manage the interpersonal conflict; and evaluate the strategy.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Level 5

Analyse feedback contexts and apply constructive feedback techniques

Word  PDF

Version 6

11096 Unit Standard 3 Credits

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People credited with this unit standard are able to: analyse feedback contexts and/or situations; give constructive feedback; and respond constructively to feedback. This unit standard is for people who are using feedback in an interpersonal communication context.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Use and evaluate listening techniques

Word  PDF

Version 6

11098 Unit Standard 2 Credits

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People credited with this unit standard are able to use and evaluate listening techniques.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Conduct a formal meeting

Word  PDF

Version 8 This unit standard replaced unit standard 1302.

9678 Unit Standard 4 Credits

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People credited with this unit standard are able to prepare for and chair a formal meeting.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Demonstrate knowledge of group processes

Word  PDF

Version 7

9691 Unit Standard 5 Credits

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People credited with this unit standard are able to: analyse the advantages and disadvantages of working in groups; explain factors that affect group function; and outline strategies to manage conflict in a group.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Deliver an oral presentation to an audience

Word  PDF

Version 7

9692 Unit Standard 4 Credits

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People credited with this unit standard are able to prepare and deliver an oral presentation to an audience.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

NZQA National Qualifications Services

Data as at 18 October 2021