Domain - Retail and Distribution Core Skills
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Assessment Standards
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Level 2
Establish and maintain positive customer service interactions in a retail environment
Version 9
11941 Unit Standard 2 Credits
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This unit standard is for people who are training to work in a retail environment and includes a basic understanding of providing a positive customer experience when purchasing goods and/or services. People credited with this unit standard are able to: establish and maintain positive customer service interactions in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
Version 11
11968 Unit Standard 4 Credits
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This unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to: demonstrate knowledge of legislation applicable to the sale of goods and services; and apply legislation relevant to a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Use safe work practices in a retail environment under supervision
Version 9
11971 Unit Standard 3 Credits
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This unit standard is for people who are training to work in a retail environment and includes a basic understanding of the safe work practices that are required. People credited with this unit standard are able to: handle stock safely; and follow safe working practices, in a retail environment under supervision.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Participate in a team in a retail or distribution environment
This standard has expired and is no longer available.
Version 7
11974 Unit Standard 4 Credits
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People credited with this unit standard are able to describe the ways individuals'' actions can contribute to team effectiveness and participate in a workplace activity in a retail or distribution environment.
Standard-setting body:
Maintain housekeeping in a retail environment
Version 6
11978 Unit Standard 3 Credits
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This unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to: maintain housekeeping in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of sales policies and procedures in a retail or distribution environment
This standard has expired and is no longer available.
Version 5
11991 Unit Standard 2 Credits
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People credited with this unit standard are able to demonstrate knowledge of organisational sales policies and procedures, in a retail or distribution environment.
Standard-setting body:
Demonstrate knowledge of products in a retail or distribution environment
This standard has expired and is no longer available.
Version 7 This unit standard and unit standard 12003 have been replaced by unit standard 28301.
19583 Unit Standard 4 Credits
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People credited with this unit standard are able to identify and describe methods of obtaining product knowledge and respond to customer enquiry for product information in a retail or distribution environment.
Standard-setting body:
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Version 6
24997 Unit Standard 5 Credits
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People credited with this unit standard are able to: describe the ways in which theft and fraud are committed by staff, customers, suppliers, and delivery persons; explain responses to theft and fraud; and explain the legal rights of a person suspected of theft or fraud, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Identify suspicious behaviour by customers and deter theft and fraud in a retail or distribution environment
Version 4
24998 Unit Standard 4 Credits
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People credited with this unit standard are able to: identify and describe suspicious behaviour by customers; and, apply techniques and measures for deterring and preventing theft and fraud, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of security systems and procedures used in a retail or distribution environment
Version 3
25000 Unit Standard 3 Credits
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People credited with this unit standard are able to: explain the purpose and principal characteristics of security systems; and demonstrate knowledge of procedures to ensure the security of cash and valuable items, and procedures for managing risks to personnel, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of process loss in a retail or distribution environment
Version 3
25795 Unit Standard 5 Credits
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People credited with this unit standard are able to explain: terms related to process loss; the causes of process loss; and the impact of process loss on an organisation, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of policies and procedures to prevent process loss in a retail or distribution environment
Version 3
25796 Unit Standard 4 Credits
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People credited with this unit standard are able to describe: workplace policies and procedures for prevention of process loss; and, the application of workplace policies and procedures for prevention of process loss, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Process grocery items at a checkout counter
Version 3
28147 Unit Standard 10 Credits
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This unit standard is for people who are learning to be checkout operators in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of basic grocery items, and process grocery items at a checkout counter.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Replenish non-perishable grocery items in a grocery outlet
Version 4
28149 Unit Standard 10 Credits
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This unit standard is for people who are learning to be grocery assistants in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of stock management of non-perishable grocery items; and replenish non-perishable grocery items in a grocery outlet.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Replenish perishable grocery items in a grocery outlet
Version 3
28151 Unit Standard 10 Credits
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This unit standard is for people who are learning to be grocery assistants in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of stock management of perishable grocery items; and replenish perishable grocery items in a grocery outlet.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of cash handling in a retail environment
Version 5 This unit standard replaced unit standard 403 and unit standard 11955.
28298 Unit Standard 3 Credits
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This theory-based pre-entry unit standard is for people who are training to work in a retail environment and includes a basic understanding of the requirements related to cash. People credited with this unit standard are able to: demonstrate knowledge of processing customer payments; and describe cash security, in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of products and product information in a retail environment
Version 5 This unit standard replaced unit standard 19583.
28301 Unit Standard 5 Credits
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This theory-based pre-entry unit standard is for people who are training to work in a retail environment and includes a basic understanding of product information. People credited with this unit standard are able to: demonstrate knowledge of product information and products in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of the retail sector in New Zealand
Version 8
402 Unit Standard 2 Credits
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This theory-based unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to: demonstrate knowledge of the structure of retailing in New Zealand; and describe the structure of a retail organisation in line with its business direction.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of consumerism in a retail environment
Version 10
405 Unit Standard 3 Credits
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This theory-based unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to: describe the development of consumerism; demonstrate knowledge of legal responsibilities to consumers; and describe consumer protection and promotion agencies, in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Level 3
Respond to customers' complaints by telephone in a retail or distribution environment
This standard has expired and is no longer available.
Version 5 This unit standard and unit standard 11940 have been replaced by unit standard 27229.
11939 Unit Standard 3 Credits
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People credited with this unit standard are able to accept and record customers' complaints, and take corrective action on customers' complaints over the telephone.
Standard-setting body:
Respond to customers' complaints face to face in a retail or distribution environment
This standard has expired and is no longer available.
Version 5 This unit standard and unit standard 11939 have been replaced by unit standard 27229.
11940 Unit Standard 4 Credits
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People credited with this unit standard are able to accept and record customers' complaints face to face, and take corrective action on customers' complaints in a retail or distribution environment.
Standard-setting body:
Install goods in customer premises
This standard has expired and is no longer available.
Version 4
11964 Unit Standard 3 Credits
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People credited with this unit standard are able to install goods in customer premises.
Standard-setting body:
Demonstrate knowledge of buying processes in a retail or distribution environment
Version 9
12003 Unit Standard 3 Credits
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People credited with this unit standard are able to demonstrate knowledge of buying processes, and price setting in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
Version 3
24996 Unit Standard 3 Credits
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People credited with this unit standard are able to: explain the legal terminology for theft and fraud; explain the consequences for employees who commit theft from and defraud their employer; and explain the legal consequences for customers convicted of theft and fraud, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
Version 4
24999 Unit Standard 4 Credits
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People credited with this unit standard are able to: explain practices to detect and reduce staff theft and fraud in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Describe, operate, and maintain security systems and equipment in a retail or distribution environment
Version 3
25001 Unit Standard 5 Credits
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People credited with this unit standard are able to: describe, operate, and monitor security systems and equipment; maintain continuous surveillance and monitor surveillance systems and equipment; and prepare and process reports and records for maintaining security, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Record loss in a retail or distribution environment
Version 3
25797 Unit Standard 4 Credits
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People credited with this unit standard are able to: prepare to record loss; record loss; and report on loss, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Minimise or prevent process loss in a retail or distribution environment
Version 3
25798 Unit Standard 5 Credits
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People credited with this unit standard are able to: explain and undertake process loss analysis; and use results of process loss analysis to minimise or prevent process loss, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Use ordering procedures to minimise loss in a retail or distribution environment
Version 3
25799 Unit Standard 4 Credits
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People credited with this unit standard are able to: identify and describe causes and effects of loss resulting from stock ordering procedures; and minimise loss resulting from stock ordering procedures, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Implement loss prevention policies and procedures in a retail or distribution environment
Version 3
25802 Unit Standard 4 Credits
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People credited with this unit standard are able to: demonstrate knowledge of the requirements of loss prevention policies and procedures; implement loss prevention policies and procedures; and evaluate the implementation of loss prevention policies and procedures, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Respond to customer complaints during customer interactions in a retail or distribution environment
Version 6
27229 Unit Standard 4 Credits
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People credited with this unit standard are able to: listen to and record customer complaints; and take corrective action on customer complaints, during customer interactions in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Manage a checkout counter in a grocery outlet
This standard is expiring. The last date for assessment to take place is 31 December 2024.
Version 3
28148 Unit Standard 10 Credits
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This unit standard is for people who are managing a checkout counter in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of managing the purchase of grocery items at a checkout counter, and monitor and maintain a checkout counter in a grocery outlet.
Standard-setting body:
Co-ordinate the replenishing of non-perishable grocery items in a grocery outlet
This standard is expiring. The last date for assessment to take place is 31 December 2024.
Version 4
28150 Unit Standard 10 Credits
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This unit standard is for people who are working as grocery assistants in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of stock management operations for non-perishable grocery items, and co-ordinate the replenishing of non-perishable grocery items in a grocery outlet.
Standard-setting body:
Co-ordinate the replenishing of perishable grocery items in a grocery outlet
Version 3
28152 Unit Standard 10 Credits
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This unit standard is for people who are working as grocery assistants in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of stock management operations for perishable grocery items; and co-ordinate the replenishing of perishable grocery items, in a grocery outlet.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Prepare cash for banking in a retail environment
Version 4 This unit standard replaced unit standard 11956.
28299 Unit Standard 5 Credits
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This entry-level unit standard is for people who are working in a retail environment involved in cash handling. People credited with this unit standard are able to: prepare cash for banking in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Apply product information to selling goods in a retail environment
Version 4
28302 Unit Standard 10 Credits
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This entry-level unit standard is for people who are working in a retail environment selling goods. People credited with this unit standard are able to: apply product information to assist a customer to purchase goods; and maintain product information, in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Coordinate and maintain the operation of a produce department in a grocery outlet
Version 4 This unit standard replaced unit standard 15959, unit standard 21205, and unit standard 21206.
28308 Unit Standard 15 Credits
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This unit standard is for people who are working as produce assistants or supervisors in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of merchandising for a produce department; identify items sold in the produce department; coordinate the operation of a produce department; and maintain the operation of a produce department, in a grocery outlet.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Demonstrate knowledge of procurement for a produce department in a grocery outlet
This standard is expiring. The last date for assessment to take place is 31 December 2024.
Version 3
28309 Unit Standard 5 Credits
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This theory-based unit standard is for people who are working as produce assistants or supervisors in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of procurement for a produce department in a grocery outlet.
Standard-setting body:
Level 4
Demonstrate product knowledge in a specified department in a retail or distribution environment
This standard has expired and is no longer available.
Version 7 This unit standard has been replaced by unit standard 28303.
11999 Unit Standard 4 Credits
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People credited with this unit standard are able to demonstrate product knowledge of specified products, and provide information to customers on products in a specified department, in a retail or distribution environment.
Standard-setting body:
Train staff in loss prevention in a retail or distribution environment
Version 3
25002 Unit Standard 8 Credits
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People credited with this unit standard are able to: prepare for training in loss prevention; conduct staff training in loss prevention; and review and evaluate loss prevention training in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Use stocktake to minimise loss in a retail or distribution environment
This standard is expiring. The last date for assessment to take place is 31 December 2024.
Version 3
25800 Unit Standard 4 Credits
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People credited with this unit standard are able to: use a stocktake to identify loss; and use stocktake information to minimise loss in a retail or distribution environment.
Standard-setting body:
Audit loss prevention in a retail or distribution environment
Version 3
25801 Unit Standard 6 Credits
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People credited with this unit standard are able to: prepare to carry out and conduct a loss prevention audit; and prepare a loss prevention audit report and make recommendations to prevent loss, in a retail or distribution environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Develop loss prevention policies and procedures in a retail or distribution environment
This standard is expiring. The last date for assessment to take place is 31 December 2024.
Version 4
25803 Unit Standard 5 Credits
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People credited with this unit standard are able to: determine requirements for loss prevention policies and procedures in a retail or distribution environment; develop loss prevention policies and procedures to minimise or prevent loss; and evaluate the developed and implemented loss prevention policies and procedures.
Standard-setting body:
Maintain price integrity of grocery items in a grocery outlet
This standard is expiring. The last date for assessment to take place is 31 December 2024.
Version 3
28153 Unit Standard 5 Credits
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This unit standard is for experienced people monitoring price integrity in a grocery outlet. People credited with this unit standard are able to maintain price integrity of grocery items in a grocery outlet.
Standard-setting body:
Maintain legislative requirements in a grocery outlet
This standard is expiring. The last date for assessment to take place is 31 December 2024.
Version 3
28154 Unit Standard 5 Credits
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This unit standard is for experienced people working in a grocery outlet. People credited with this unit standard are able to maintain legislative requirements in a grocery outlet.
Standard-setting body:
Monitor and coordinate customer service in a retail environment
Version 4
28297 Unit Standard 8 Credits
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This unit standard is for experienced people who are working in a retail environment serving customers. People credited with this unit standard are able to: monitor and coordinate customer service in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Supervise and maintain cash handling procedures in a retail environment
Version 4 This unit standard replaced unit standard 407.
28300 Unit Standard 10 Credits
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This unit standard is for experienced people who are working in a retail environment involved in cash handling. People credited with this unit standard are able to: supervise the processing of customer payments; and maintain cash handling procedures, in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Coordinate product information and placement in a retail environment
Version 4 This unit standard replaced unit standard 11999.
28303 Unit Standard 10 Credits
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This unit standard is for experienced people who are working in a retail environment selling goods. People credited with this unit standard are able to: coordinate product information and placement in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Monitor and maintain customer relationships in a retail environment
Version 5
28306 Unit Standard 10 Credits
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This unit standard is for experienced people who are working in a retail environment serving customers. People credited with this unit standard are able to monitor and maintain positive customer experience, and customer relationships, in a retail environment.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Manage a produce department in a grocery outlet
Version 3
28307 Unit Standard 15 Credits
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This unit standard is for experienced people who are working as produce assistants or supervisors in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of calculating profit for a produce department; maintain produce department plant and equipment; manage produce department staff rosters; and manage a produce department, in a grocery outlet.
Consent & Moderation Requirements:
CMR 112
Standard-setting body:
Perform business calculations in a retail or distribution environment
This standard has expired and is no longer available.
Version 6 This unit standard has been replaced by unit standard 28300.
407 Unit Standard 6 Credits
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People credited with this unit standard are able to perform business calculations and use results of business calculations, in a retail or distribution environment.
Standard-setting body:
Interpret legislation for a retail or distribution environment
This standard has expired and is no longer available.
Version 4
408 Unit Standard 4 Credits
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People credited with this unit are able to interpret current legislation used in the retail and distribution environment, and demonstrate knowledge of the role and powers of regulatory bodies.
Standard-setting body:
Data as at 09 December 2024