Domain - Retail and Distribution Core Skills

Domain - Retail and Distribution Core Skills

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Assessment Standards

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Level 2

Establish and maintain positive customer service interactions in a retail environment

Word  PDF

Version 7

11941 Unit Standard 2 Credits

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This unit standard is for people who are training to work in a retail environment and includes a basic understanding of providing a positive customer experience when purchasing goods and/or services. People credited with this unit standard are able to establish and maintain positive customer service interactions in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate and apply knowledge of legislation applicable to sale of goods and services

Word  PDF

Version 9

11968 Unit Standard 4 Credits

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This unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to: demonstrate knowledge of legislation applicable to sale of goods and services; and apply legislation relevant to a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Use safe work practices in a retail environment under supervision

Word  PDF

Version 7

11971 Unit Standard 3 Credits

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This unit standard is for people who are training to work in a retail environment and includes a basic understanding of the safe work practices that are required. People credited with this unit standard are able to: handle stock safely; and follow safe working practices, in a retail environment under supervision.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Participate in a team in a retail or distribution environment
This standard has expired and is no longer available.

Version 7

11974 Unit Standard 4 Credits

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People credited with this unit standard are able to describe the ways individuals'' actions can contribute to team effectiveness and participate in a workplace activity in a retail or distribution environment.

Standard-setting body:

ServiceIQ

Maintain housekeeping in a retail environment

Word  PDF

Version 5

11978 Unit Standard 3 Credits

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This unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to maintain housekeeping in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of sales policies and procedures in a retail or distribution environment
This standard has expired and is no longer available.

Version 5

11991 Unit Standard 2 Credits

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People credited with this unit standard are able to demonstrate knowledge of organisational sales policies and procedures, in a retail or distribution environment.

Standard-setting body:

ServiceIQ

Demonstrate knowledge of products in a retail or distribution environment
This standard has expired and is no longer available.

Version 7 This unit standard and unit standard 12003 have been replaced by unit standard 28301.

19583 Unit Standard 4 Credits

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People credited with this unit standard are able to identify and describe methods of obtaining product knowledge and respond to customer enquiry for product information in a retail or distribution environment.

Standard-setting body:

ServiceIQ

Demonstrate knowledge of theft and fraud in a retail or distribution environment

Word  PDF

Version 4

24997 Unit Standard 5 Credits

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People credited with this unit standard are able to: demonstrate knowledge of the ways in which theft and fraud are committed by staff, customers, suppliers and delivery persons; explain responses to theft and fraud; and demonstrate knowledge of the legal rights of a person suspected of theft or fraud, in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Identify suspicious behaviour by customers and deter theft and fraud in a retail or distribution environment

Word  PDF

Version 3

24998 Unit Standard 4 Credits

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People credited with this unit standard are able to identify suspicious behaviour by customers, and apply techniques and measures for deterring and preventing theft and fraud in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of security systems and procedures used in a retail or distribution environment

Word  PDF

Version 2

25000 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of: the purpose and principal characteristics of security systems; and procedures to ensure the security of cash and valuable items, and procedures for managing risks to personnel in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of process loss in a retail or distribution environment

Word  PDF

Version 2

25795 Unit Standard 5 Credits

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People credited with this unit standard are able to explain: terms related to process loss; the causes of process loss; and the impact of process loss on an organisation in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of policies and procedures to prevent process loss in a retail or distribution environment

Word  PDF

Version 2

25796 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge, and describe the application of organisational policies and procedures for prevention of process loss in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process grocery items at a checkout counter

Word  PDF

Version 2

28147 Unit Standard 10 Credits

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This unit standard is for people who are learning to be checkout operators in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of basic grocery items, and process grocery items at a checkout counter.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Replenish non-perishable grocery items in a grocery outlet

Word  PDF

Version 3

28149 Unit Standard 10 Credits

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This unit standard is for people who are learning to be grocery assistants in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of basic stock management of non-perishable grocery items, and replenish non-perishable grocery items in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Replenish perishable grocery items in a grocery outlet

Word  PDF

Version 2

28151 Unit Standard 10 Credits

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This unit standard is for people who are learning to be grocery assistants in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of basic stock management of perishable grocery items, and replenish perishable grocery items in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of cash handling in a retail environment

Word  PDF

Version 3 This unit standard replaced unit standard 403 and unit standard 11955.

28298 Unit Standard 3 Credits

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This theory-based pre-entry unit standard is for people who are training to work in a retail environment and includes a basic understanding of the requirements related to cash handling. People credited with this unit standard are able to: demonstrate knowledge of: processing customer payments; and cash security, in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of products and product information in a retail environment

Word  PDF

Version 3 This unit standard replaced unit standard 19583.

28301 Unit Standard 5 Credits

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This theory-based pre-entry unit standard is for people who are training to work in a retail environment and includes a basic understanding of product information. People credited with this unit standard are able to demonstrate knowledge of product information and products in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of the retail sector in New Zealand

Word  PDF

Version 6

402 Unit Standard 2 Credits

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This theory-based unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to demonstrate knowledge of: the structure of retailing in New Zealand; and the structure of a retail organisation in line with its business direction.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of consumerism

Word  PDF

Version 9

405 Unit Standard 3 Credits

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This theory-based unit standard is for people who are training to work in a retail environment. People credited with this unit standard are able to demonstrate knowledge of: the development of consumerism; legal responsibilities to consumers; and consumer protection and promotion agencies.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Level 3

Respond to customers' complaints by telephone in a retail or distribution environment
This standard has expired and is no longer available.

Version 5 This unit standard and unit standard 11940 have been replaced by unit standard 27229.

11939 Unit Standard 3 Credits

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People credited with this unit standard are able to accept and record customers' complaints, and take corrective action on customers' complaints over the telephone.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Respond to customers' complaints face to face in a retail or distribution environment
This standard has expired and is no longer available.

Version 5 This unit standard and unit standard 11939 have been replaced by unit standard 27229.

11940 Unit Standard 4 Credits

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People credited with this unit standard are able to accept and record customers' complaints face to face, and take corrective action on customers' complaints in a retail or distribution environment.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Install goods in customer premises
This standard has expired and is no longer available.

Version 4

11964 Unit Standard 3 Credits

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People credited with this unit standard are able to install goods in customer premises.

Standard-setting body:

ServiceIQ

Demonstrate knowledge of buying processes in a retail or distribution environment

Word  PDF

Version 8

12003 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of buying, and price setting in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment

Word  PDF

Version 2

24996 Unit Standard 3 Credits

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People credited with this unit standard are able to: explain the legal definitions of theft and fraud; explain the consequences for employees who commit theft from and defraud their employer; and explain the legal consequences for customers convicted of theft and fraud in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment

Word  PDF

Version 2

24999 Unit Standard 4 Credits

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People credited with this unit standard are able to explain practices to detect and reduce staff theft and fraud in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Describe, operate, and maintain security systems and equipment in a retail or distribution environment

Word  PDF

Version 2

25001 Unit Standard 5 Credits

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People credited with this unit standard are able to: describe, operate, and monitor security systems and equipment; maintain surveillance and monitor surveillance systems and equipment; and prepare and process reports and records for maintaining security in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Record loss in a retail or distribution environment

Word  PDF

Version 2

25797 Unit Standard 4 Credits

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People credited with this unit standard are able to prepare to record loss, record loss, and report on loss, in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Minimise or prevent process loss in a retail or distribution environment

Word  PDF

Version 2

25798 Unit Standard 5 Credits

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People credited with this unit standard are able to: explain and undertake process loss analysis, and use results of process loss analysis to minimise or prevent process loss in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Use ordering procedures to minimise loss in a retail or distribution environment

Word  PDF

Version 2

25799 Unit Standard 4 Credits

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People credited with this unit standard are able to: identify and describe causes and effects of loss resulting from stock ordering procedures; and minimise loss resulting from stock ordering procedures, in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Implement loss prevention policies and procedures in a retail or distribution environment

Word  PDF

Version 2

25802 Unit Standard 4 Credits

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People credited with this unit standard are able to: explain the requirements of loss prevention policies and procedures, implement loss prevention policies and procedures, and evaluate the implementation of loss prevention policies and procedures.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Respond to customer complaints in a retail or distribution environment during customer interactions

Word  PDF

Version 5

27229 Unit Standard 4 Credits

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People credited with this unit standard are able to: listen to and record customer complaints during customer interactions, and take corrective action on customer complaints during customer interactions, in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Manage a checkout counter in a grocery outlet

Word  PDF

Version 2

28148 Unit Standard 10 Credits

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This unit standard is for people who are managing a checkout counter in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of managing the purchase of grocery items at a checkout counter, and monitor and maintain a checkout counter in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Co-ordinate the replenishing of non-perishable grocery items in a grocery outlet

Word  PDF

Version 3

28150 Unit Standard 10 Credits

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This unit standard is for people who are working as grocery assistants in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of stock management operations for non-perishable grocery items, and co-ordinate the replenishing of non-perishable grocery items in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Co-ordinate the replenishing of perishable grocery items in a grocery outlet

Word  PDF

Version 2

28152 Unit Standard 10 Credits

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This unit standard is for people who are working as grocery assistants in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of stock management operations for perishable grocery items, and co-ordinate the replenishing of perishable grocery items in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Prepare cash for banking in a retail environment

Word  PDF

Version 3 This unit standard replaced unit standard 11956.

28299 Unit Standard 5 Credits

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This entry-level unit standard is for people who are working in a retail environment involved in cash handling. People credited with this unit standard are able to prepare cash for banking in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Apply product information to selling goods in a retail environment

Word  PDF

Version 3

28302 Unit Standard 10 Credits

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This entry-level unit standard is for people who are working in a retail environment selling goods. People credited with this unit standard are able to: apply product information to assist customer to purchase goods; and maintain product information, in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Coordinate and maintain the operation of a produce department in a grocery outlet

Word  PDF

Version 3 This unit standard replaced unit standard 15959, unit standard 21205, and unit standard 21206.

28308 Unit Standard 15 Credits

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This unit standard is for people who are working as produce assistants or supervisors in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of merchandising for a produce department; demonstrate knowledge of items sold in the produce department; coordinate the operation of a produce department; and maintain the operation of a produce department, in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of procurement for a produce department in a grocery outlet

Word  PDF

Version 2

28309 Unit Standard 5 Credits

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This theory-based unit standard is for people who are working as produce assistants or supervisors in a grocery outlet. People credited with this unit standard are able to demonstrate knowledge of procurement for a produce department in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Level 4

Demonstrate product knowledge in a specified department in a retail or distribution environment
This standard has expired and is no longer available.

Version 7 This unit standard has been replaced by unit standard 28303.

11999 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate product knowledge of specified products, and provide information to customers on products in a specified department, in a retail or distribution environment.

Standard-setting body:

ServiceIQ

Train staff in loss prevention in a retail or distribution environment

Word  PDF

Version 2

25002 Unit Standard 8 Credits

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People credited with this unit standard are able to: prepare for training in loss prevention; conduct staff training in loss prevention; and review and evaluate loss prevention training in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Use stocktake to minimise loss in a retail or distribution environment

Word  PDF

Version 2

25800 Unit Standard 4 Credits

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People credited with this unit standard are able to: use a stocktake to identify loss; and use stocktake information to minimise loss in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Audit loss prevention in a retail or distribution environment

Word  PDF

Version 2

25801 Unit Standard 6 Credits

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People credited with this unit standard are able to: prepare to carry out, and conduct a loss prevention audit; prepare a loss prevention audit report and make recommendations to prevent loss, in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Develop loss prevention policies and procedures in a retail or distribution environment

Word  PDF

Version 3

25803 Unit Standard 5 Credits

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People credited with this unit standard are able to: determine requirements for loss prevention policies and procedures in a retail or distribution environment; develop loss prevention policies and procedures to minimise or prevent loss; and evaluate the developed and implemented loss prevention policies and procedures.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Maintain price integrity of grocery items in a grocery outlet

Word  PDF

Version 2

28153 Unit Standard 5 Credits

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This unit standard is for experienced people monitoring price integrity in a grocery outlet. People credited with this unit standard are able to maintain price integrity of grocery items in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Maintain legislative requirements in a grocery outlet

Word  PDF

Version 2

28154 Unit Standard 5 Credits

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This unit standard is for experienced people working in a grocery outlet. People credited with this unit standard are able to maintain legislative requirements in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Monitor and coordinate customer service in a retail environment

Word  PDF

Version 3

28297 Unit Standard 8 Credits

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This unit standard is for experienced people who are working in a retail environment serving customers. People credited with this unit standard are able to monitor and coordinate customer service in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Supervise and maintain cash handling procedures in a retail environment

Word  PDF

Version 3 This unit standard replaced unit standard 407.

28300 Unit Standard 10 Credits

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This unit standard is for experienced people who are working in a retail environment involved in cash handling. People credited with this unit standard are able to: supervise the processing of customer payments; and maintain cash handling procedures, in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Coordinate product information and placement in a retail environment

Word  PDF

Version 3 This unit standard replaced unit standard 11999.

28303 Unit Standard 10 Credits

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This unit standard is for experienced people who are working in a retail environment selling goods. People credited with this unit standard are able to coordinate product information and placement in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Monitor and maintain customer relationships in a retail environment

Word  PDF

Version 4

28306 Unit Standard 10 Credits

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This unit standard is for experienced people who are working in a retail environment serving customers. People credited with this unit standard are able to monitor and maintain: positive customer experience; and customer relationships, in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Manage a produce department in a grocery outlet

Word  PDF

Version 2

28307 Unit Standard 15 Credits

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This unit standard is for experienced people who are working as produce assistants or supervisors in a grocery outlet. People credited with this unit standard are able to: demonstrate knowledge of calculating profit for a produce department; maintain produce department plant and equipment; manage produce department staff rosters; and manage a produce department, in a grocery outlet.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Perform business calculations in a retail or distribution environment
This standard has expired and is no longer available.

Version 6 This unit standard has been replaced by unit standard 28300.

407 Unit Standard 6 Credits

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People credited with this unit standard are able to perform business calculations and use results of business calculations, in a retail or distribution environment.

Standard-setting body:

ServiceIQ

Interpret legislation for a retail or distribution environment
This standard has expired and is no longer available.

Version 4

408 Unit Standard 4 Credits

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People credited with this unit are able to interpret current legislation used in the retail and distribution environment, and demonstrate knowledge of the role and powers of regulatory bodies.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Data as at 27 June 2022