Domain - Visitor Services

Domain - Visitor Services

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Assessment Standards

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Level 2

Work in a team in a tourism and travel situation
This standard has expired and is no longer available.

Version 3 This unit standard has been replaced by unit standard 23760.

18224 Unit Standard 2 Credits

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People credited with this unit standard are able to participate in a team in a tourism and travel situation, and solve a problem as a team in a tourism and travel situation.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel
This standard has expired and is no longer available.

Version 2 This unit standard and unit standard 18280 has been replaced by unit standard 23767.

18230 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of the uses of computer applications in the tourism and travel industry, and produce work-related text using a computer.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Identify work roles in tourism and their related personal requirements
This standard has expired and is no longer available.

Version 3 This unit standard has been replaced by unit standard 24728. This unit standard replaced unit standard 9716.

18231 Unit Standard 3 Credits

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People credited with this unit standard are able to: identify the work roles within each of the tourism sector groups; identify the attitudes and personal attributes required by the tourism industry; and identify aspects of personal presentation required in tourism workplaces.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Read and write in English for the tourism and travel industry
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 23761.

18232 Unit Standard 3 Credits

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People credited with this unit standard are able to: read and comprehend work-related text in English; write a short message in a work-related context; and complete a form in a work-related context.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Communicate with one person in English for the tourism and travel industry
This standard has expired and is no longer available.

Version 3

18233 Unit Standard 2 Credits

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People credited with this unit standard are able to interact with one person on a work-related topic, and demonstrate listening skills when interacting with another person in a work-related setting.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of world travel geography outside New Zealand
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 24729. This unit standard replaced unit standard 9718.

18234 Unit Standard 4 Credits

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People credited with this unit standard are able to: locate regions of the world, countries, and gateway cities on a map; describe the significance of the regions and countries of the world as tourism host and generating markets; locate and describe tourist attractions; and identify latitudes and hemispheres, and describe the seasons in each region relative to New Zealand.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of tourist destinations within New Zealand
This standard has expired and is no longer available.

Version 2

18236 Unit Standard 2 Credits

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People credited with this unit standard are able to locate tourist destinations within New Zealand on a map, and identify the average temperature of tourist destinations within New Zealand and the travelling time between those destinations.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Perform calculations for a tourism workplace

Word  PDF

Version 3

18237 Unit Standard 3 Credits

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People credited with this unit standard are able to perform calculations for a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Read and comprehend work-related documents in English for a tourism workplace

Word  PDF

Version 2 This unit standard replaced unit standard 18232.

23761 Unit Standard 3 Credits

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People credited with this unit standard are able to read and comprehend work-related documents in English for a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of and use the Internet in a tourism workplace

Word  PDF

Version 2 This unit standard replaced unit standard 18230 and unit standard 18280.

23767 Unit Standard 2 Credits

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People credited with this unit standard are able to explain the use of the Internet; and use the Internet to access tourism-related information for a specified tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the history of tourism

Word  PDF

Version 2 This unit standard replaced unit standard 9717.

24724 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of: the history of world tourism; the history of New Zealand tourism.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Describe and compare social and cultural impacts of tourism

Word  PDF

Version 2 This unit standard, unit standard 24725, and unit standard 24727 replaced unit standard 9719.

24726 Unit Standard 2 Credits

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People credited with this unit standard are able to describe and compare social and cultural impacts of tourism.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Describe and compare impacts of tourism on the physical environment

Word  PDF

Version 2 This unit standard, unit standard 24725, and unit standard 24726 replaced unit standard 9719.

24727 Unit Standard 3 Credits

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People credited with this unit standard are able to describe and compare impacts of tourism on the physical environment.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of work roles in tourism

Word  PDF

Version 2 This unit standard replaced unit standard 18231.

24728 Unit Standard 3 Credits

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People credited with this unit standard are able to: identify work roles within each of the tourism sectors; describe skills, knowledge, personal attributes, and personal presentation requirements of work roles in tourism; and evaluate self in relation to a work role in tourism.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of world tourist destinations

Word  PDF

Version 3 This unit standard replaced unit standard 18234.

24729 Unit Standard 4 Credits

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People credited with this unit standard are able to: locate regions, countries, and gateway cities; identify the significance of regions and countries of the world as tourism generating markets and host destinations; and identify and describe tourist attractions, activities and events.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the business of tourism

Word  PDF

Version 2

24730 Unit Standard 4 Credits

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People credited with this unit standard are able to: demonstrate knowledge of the components of tourism; demonstrate knowledge of an ''origin-destination'' model of tourism; and describe the nature of a New Zealand tourism business.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of destination New Zealand

Word  PDF

Version 4

24731 Unit Standard 4 Credits

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People credited with this unit standard are able to describe: inbound tourism to New Zealand; domestic tourism within New Zealand; and characteristics of New Zealand as a tourist destination.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of tourist characteristics and needs

Word  PDF

Version 2

24732 Unit Standard 3 Credits

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People credited with this unit standard are able to describe the characteristics and needs of tourists, and describe international tourists to New Zealand.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the history of tourism
This standard has expired and is no longer available.

Version 4 This unit standard has been replaced by unit standard 24724.

9717 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of the history of world tourism, and demonstrate knowledge of the history of New Zealand tourism.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of tourism as an economic, socio-cultural, and physical process
This standard has expired and is no longer available.

Version 4 This unit standard has been replaced by unit standard 24725, unit standard 24726, and unit standard 24727.

9719 Unit Standard 6 Credits

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People credited with this unit standard are able to demonstrate knowledge of: the significance of the New Zealand tourism industry; the economic and socio-cultural impacts of tourism on society; and the impacts of tourism on the environment.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Level 3

Guide visitors through a high rise tourist attraction
This standard has expired and is no longer available.

Version 3

12317 Unit Standard 6 Credits

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People credited with this unit standard are able to: prepare to guide visitors through the attraction; guide visitors through the attraction; and demonstrate knowledge of procedures for handling emergency situations in a high rise tourist attraction.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Respond in writing to enquiries and complaints in the tourism and travel industry
This standard has expired and is no longer available.

Version 3 This unit standard has been replaced by unit standard 26472. This unit standard, unit standard 18210, and unit standard 18223 replaced unit standard 9808.

18209 Unit Standard 3 Credits

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People credited with this unit standard are able to respond in writing to enquiries in the tourism and travel industry, and respond in writing to tourism and travel industry complaints.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 23758. This unit standard, unit standard 18209, and unit standard 18223 replaced unit standard 9808.

18210 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of the communication process in the context of the tourism and travel industry, and identify elements of good service in a tourism and/or travel organisation.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Provide customer service in the tourism and travel industry
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 23759. This unit standard, unit standard 18209, and unit standard 18210 replaced unit standard 9808.

18223 Unit Standard 4 Credits

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People credited with this unit standard are able to: greet tourism and travel customers; establish the requirements of tourism and travel customers; respond to enquiries from tourism and travel customer, provide information and refer to alternative and/or additional services; and deal with a difficult situation in a tourism and travel context.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Apply cross-cultural communication for the tourism industry

Word  PDF

Version 4

18226 Unit Standard 3 Credits

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People credited with this unit standard are able to: define and describe culture in the context of the tourism industry; apply cross-cultural communication skills with visitors to Aotearoa New Zealand; demonstrate knowledge methods applied to raise service levels to visitors from other cultures.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of support mechanisms for customers with specific needs in a tourism or travel workplace

Word  PDF

Version 3

18227 Unit Standard 2 Credits

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People credited with this unit standard are able, in a tourism or travel workplace, to: identify and describe specific needs of tourism or travel customers; and identify situations where a tourism or travel customer who has a specific need may require support, and describe support mechanisms that may assist.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of specific New Zealand regions as tourist destinations

Word  PDF

Version 3

18228 Unit Standard 8 Credits

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People credited with this unit standard are able to: locate New Zealand tourist regions and tourist destinations on a map; identify and describe attractions, activities and events in specific regions of New Zealand; identify and describe transport and accommodation available to tourists travelling to, from, or within specific regions of New Zealand; and provide travel information for visitors to specific regions of New Zealand.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the tourism industry in New Zealand
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 23766. This unit standard replaced unit standard 9806.

18238 Unit Standard 6 Credits

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People credited with this unit standard are able to demonstrate knowledge of terms, types, and travel styles commonly used in tourism in New Zealand; demonstrate knowledge of participants in the tourism industry in New Zealand; and demonstrate knowledge of the significance of the tourism industry to New Zealand.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of and use email and Internet in the tourism and travel industry
This standard has expired and is no longer available.

Version 3 This unit standard and unit standard 18230 have been replaced by unit standard 23767.

18280 Unit Standard 3 Credits

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People credited with this unit standard are able to: demonstrate knowledge of Internet and email terminology as it applies to a tourism and travel industry organisation; explain the advantages and disadvantages of using email in a tourism and travel industry organisation; explain the use of the Internet in a tourism and travel industry organisation; explain the etiquette for email and Internet use in a tourism and travel industry organisation; and use email and Internet for a tourism and travel industry organisation.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Describe the legal responsibilities of employees in the tourism and travel industry
This standard has expired and is no longer available.

Version 3 This unit standard has been replaced by unit standard 23768.

20489 Unit Standard 4 Credits

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People credited with this unit standard are able to describe the responsibilities of employees in a tourism and travel workplace including employee responsibilities in terms of consumer rights.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the sales function and process in tourism and travel workplaces
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 23769 and unit standard 23763.

21231 Unit Standard 5 Credits

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People credited with this unit standard are able to: demonstrate knowledge of the sales function within a tourism and travel enterprise, and complete the steps in a sales transaction in a tourism and travel enterprise environment.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Identify and self-evaluate the demands of a specific role in a tourism workplace

Word  PDF

Version 2 This unit standard and unit standard 23756 replaced unit standard 5070.

23755 Unit Standard 3 Credits

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People credited with this unit standard are able to: identify skills, knowledge, and attributes required for a specific role in a tourism workplace; evaluate own skills, knowledge, and attributes against workplace expectations with regard to the role; evaluate potential sources and outcomes of stress within the role; and explain effective and non-effective use of time within the role, the importance of managing time, and effective time management techniques.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Design, implement, and evaluate a personal development plan for a role in a tourism workplace

Word  PDF

Version 2 This unit standard and unit standard 23755 replaced unit standard 5070.

23756 Unit Standard 4 Credits

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People credited with this unit standard are able to design, implement, and evaluate a personal development plan for a role in a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of communication and customer service theory in a tourism workplace

Word  PDF

Version 3 This unit standard replaced unit standard 18210.

23758 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of the interpersonal communication process in a tourism work-related context; and identify elements of customer service in a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Provide customer service experiences in a tourism workplace

Word  PDF

Version 3 This unit standard replaced unit standard 18223.

23759 Unit Standard 10 Credits

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People credited with this unit standard are able to provide customer service experiences in a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Work in a team on a tourism workplace task or project

Word  PDF

Version 2 This unit standard replaced unit standard 18224.

23760 Unit Standard 3 Credits

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People credited with this unit standard are able to work in a team on a tourism workplace task or project.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Describe and process retail payments in a tourism workplace

Word  PDF

Version 3 This unit standard and unit standard 23769 replaced unit standard 21231.

23763 Unit Standard 2 Credits

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People credited with this unit standard are able to differentiate between selected forms of payment; and process payments.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate verbal communication skills in a wide range of tourism contexts

Word  PDF

Version 3

23764 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate verbal communication skills in a wide range of tourism contexts.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the tourism industry

Word  PDF

Version 2 This unit standard replaced unit standard 18238.

23766 Unit Standard 5 Credits

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People credited with this unit standard are able to demonstrate knowledge of: the relationship between tourism and travel; the tourism industry; the tourism product; and quality in the tourism industry.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Describe the legal rights and responsibilities of employees and employers in a tourism workplace

Word  PDF

Version 3

23768 Unit Standard 5 Credits

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People credited with this unit standard are, in relation to a tourism workplace, able to describe the provisions of: human rights legislation; the Employment Relations Act 2000; the Health and Safety at Work Act 2015; and consumer protection legislation.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the sales function within a tourism workplace

Word  PDF

Version 2 This unit standard and unit standard 23763 replaced unit standard 21231.

23769 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of the sales function within a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Describe and analyse the economic impact of tourism

Word  PDF

Version 2 This unit standard, unit standard 24726, and unit standard 24727 replaced unit standard 9719.

24725 Unit Standard 4 Credits

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People credited with this unit standard are able to describe and analyse the economic impact of tourism.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Describe and promote a New Zealand tourist destination

Word  PDF

Version 2

24733 Unit Standard 5 Credits

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People credited with this unit standard are able, for a specified New Zealand destination, to: describe the characteristics; prepare an itinerary for a visit by a tourist group; and promote it to a specified audience.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate and apply knowledge of environmental responsibility in a tourism workplace

Word  PDF

Version 3

25352 Unit Standard 4 Credits

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People credited with this unit standard are able to: describe key action areas of environmentally responsible tourism and an environmentally responsible tourism workplace; and apply environmental principles in a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of and respond to customer complaints in a tourism workplace

Word  PDF

Version 2 This unit standard replaced unit standard 18209.

26472 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of customer complaints in a tourism workplace, and respond to customer complaints in a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Deliver a consumable craft product tasting experience and give advice on local tourism attractions to visitors

Word  PDF

Version 1

29763 Unit Standard 3 Credits

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People credited with this unit standard are able to: provide a consumable craft product tasting service and sell consumable craft product; and provide visitors with advice on local tourism attractions or activities, in accordance with tourism workplace policies and procedures.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Deliver an alcoholic beverage tasting experience and give advice on local tourism attractions to visitors

Word  PDF

Version 1

29764 Unit Standard 6 Credits

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People credited with this unit standard are able to: provide an alcoholic beverage tasting service, provide information to visitors on alcoholic beverages and alcoholic beverage production, sell alcoholic beverage, and provide visitors with advice on local attractions or activities, in accordance with tourism workplace procedures and policies.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Develop personal plans for a work role in a tourism and travel industry environment
This standard has expired and is no longer available.

Version 6 This unit standard has been replaced by unit standard 23755 and unit standard 23756.

5070 Unit Standard 3 Credits

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People credited with this unit standard are able to: examine attitudes and attributes, stress, and use of time in relation to a work role in the tourism and travel industry; evaluate personal attitudes, attributes, stress levels, and use of time; and develop, implement and evaluate personal plans for a work role in the tourism and travel industry.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Conduct arrival and departure transfers for visitors

Word  PDF

Version 6

5563 Unit Standard 4 Credits

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People credited with this unit standard are able to: prepare for arrival of visitor groups or individuals; welcome arriving visitors; transfer visitors to accommodation; prepare for departure of visitors; and transfer visitors to departure point.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Assist visitors to meet New Zealand driving requirements

Word  PDF

Version 5

5565 Unit Standard 3 Credits

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People credited with this unit standard are able to: assist visitors to meet, or confirm compliance with, legal driving requirements; inform visitors about road conditions; familiarise visitors with vehicle; and inform visitors about action required in the event of accident or emergency.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Level 4

Demonstrate knowledge of the principles and practice of ecological tourism management

Word  PDF

Version 4

12410 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of the development of ecological tourism management principles; outline the requirements for a tourism workplace for implementing an ecological tourism management policy; and outline the implications of an ecological tourism management policy for a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Analyse and explain the development of public attitudes towards leisure and recreation in relation to tourism

Word  PDF

Version 3

13175 Unit Standard 3 Credits

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People credited with this unit standard are able to analyse and explain the development of public attitudes towards leisure and recreation in relation to tourism.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate leadership skills in a tour context
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 25349.

18364 Unit Standard 4 Credits

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People credited with this unit standard are able to: describe a range of leadership styles, and identify leadership styles for specified tourism contexts; and demonstrate interpersonal skills when leading in a group situation.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Manage health and safety in a tourism workplace

Word  PDF

Version 4

18365 Unit Standard 4 Credits

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People credited with this unit standard are able to: identify the legal responsibilities of tourism operators in relation to health and safety; demonstrate knowledge of critical incident management; carry out health and safety roles and responsibilities in a tourism workplace; and select safe routes for clients.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of tour group leadership skills

Word  PDF

Version 2

25349 Unit Standard 4 Credits

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This unit standard is for people who lead tour groups. People credited with this unit standard are able to describe and evaluate key leadership concepts relevant to tour guiding; and demonstrate interpersonal skills when leading a tour group.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Perform an internal legislative compliance audit of a tourism workplace

Word  PDF

Version 2

26426 Unit Standard 6 Credits

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People credited with this unit standard are able to: develop a plan for, and conduct, an internal audit of a tourism workplace policy, system, or procedure for legislative compliance; and produce a report on the findings of the audit and obtain sponsor''s feedback on the report.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Analyse and respond to feedback received in a tourism workplace

Word  PDF

Version 2

26427 Unit Standard 4 Credits

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People credited with this unit standard are able to: analyse feedback received in a tourism workplace and evaluate potential responses and business opportunities; and respond to feedback received in a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Develop a policy, procedure, or system for a tourism workplace

Word  PDF

Version 2

26428 Unit Standard 5 Credits

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People credited with this unit standard are, for a tourism workplace, able to: prepare to produce a policy, procedure, or system; produce a draft version of the policy, procedure, or system; obtain and use feedback to make refinements to the draft policy, procedure, or system.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Develop a proposal to collaborate with local business operators to enhance a visitor's experience or extend their stay

Word  PDF

Version 2

26429 Unit Standard 6 Credits

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People credited with this unit standard are able to: research opportunities; and prepare and present a proposal to form a collaborative arrangement with other business operators that will enhance a visitor''s experience or extend a visitor''s stay in the area.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Explain and apply the practices and principles of sustainable tourism management

Word  PDF

Version 2

28285 Unit Standard 8 Credits

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People credited with this unit standard are, in Aotearoa New Zealand, able to: explain the key practices and principles of environmentally sustainable tourism; explain the key factors of social sustainability in relation to tourism; and apply practices and principles of sustainable tourism management in a tourism workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of visitor information centres, their governance, and their objectives

Word  PDF

Version 2

28288 Unit Standard 3 Credits

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This unit standard is for people working in a workplace that provides visitor information as part of its core business. People credited with this unit standard are able to demonstrate knowledge of visitor information centres, their governance, and their objectives.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of and present the natural features of Aotearoa New Zealand to visitors

Word  PDF

Version 2

30627 Unit Standard 8 Credits

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People credited with this unit standard are able to demonstrate knowledge of and present the natural features of Aotearoa New Zealand to visitors.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Present the characteristics of Aotearoa New Zealand as a visitor destination

Word  PDF

Version 6

5562 Unit Standard 12 Credits

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People credited with this unit standard are able to: describe Aotearoa New Zealand''s biodiversity, history, and farming to visitors in a tourism context; present to visitors the characteristics of major population groups; describe Aotearoa New Zealand''s ways of life to visitors; and advise visitors about food and beverages of Aotearoa New Zealand.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the significance of the tourism industry to New Zealand

Word  PDF

Version 4

9807 Unit Standard 6 Credits

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People credited with this unit standard are able to demonstrate knowledge of the main domestic and overseas tourism markets, and the impacts of the tourism industry.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Level 5

Analyse tourism and travel systems and structures

Word  PDF

Version 4

13173 Unit Standard 5 Credits

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People credited with this unit standard are able to analyse: the nature of tourism and travel; the factors which have affected the growth and development of world tourism; and the structure of the tourism and travel industry in New Zealand.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Analyse the social, cultural, environmental, and community contexts of tourism enterprises
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 26261.

20486 Unit Standard 10 Credits

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People credited with this unit standard will be able to: analyse the interaction of tourism enterprises with the community; identify the protocols associated with cultural interactions related to tourism; analyse the impacts of tourism on the environment; and analyse the implementation of the regulatory requirements in tourism management.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Analyse the current state of, and factors impacting on the future of, New Zealand tourism and travel

Word  PDF

Version 3 This unit standard replaced unit standard 13174.

20488 Unit Standard 8 Credits

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People credited with this unit standard are able to analyse the current trends and influences of the New Zealand tourism and travel industry, and factors which are likely to have an effect on the future growth and development of New Zealand tourism and travel.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Analyse the process for marketing tourism destinations and its application

Word  PDF

Version 3 This unit standard replaced unit standard 8635.

20675 Unit Standard 6 Credits

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People credited with this unit standard are able to analyse the process for marketing tourism destinations and its application.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Apply tour group leadership skills

Word  PDF

Version 2

25351 Unit Standard 10 Credits

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People credited with this unit standard are able to: design a professional development plan that assists in developing own personal leadership style in a tourism context; evaluate roles within a tour group as the leader of a tour group; and demonstrate leadership skills as the leader of a tour group.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Explain and analyse the social, cultural, environmental, and community contexts of a tourism or travel workplace

Word  PDF

Version 2 This unit standard replaced unit standard 20486.

26261 Unit Standard 8 Credits

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People credited with this unit standard will be able to analyse and explain: the interaction required of a tourism or travel workplace with the community; Maori social and spiritual concepts and their associated tikanga for a tourism or travel workplace; and the impacts of the tourism and travel industries on the environment.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Formulate and establish a visitor event or series

Word  PDF

Version 6

5553 Unit Standard 20 Credits

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People credited with this unit standard are able to: research and formulate; plan; establish; and evaluate, a visitor event or series.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Arrange and manage a visitor event

Word  PDF

Version 6

5554 Unit Standard 10 Credits

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People credited with this unit standard are able to: plan operation, manage monetary arrangements, manage human resources arrangements, manage physical resources arrangements, and coordinate all resources, for a visitor event; and evaluate the visitor event plans and operations.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Arrange and manage a visitor conference

Word  PDF

Version 6

5555 Unit Standard 20 Credits

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People credited with this unit standard are able to: plan operations for a visitor conference; manage monetary, human resources, and physical resources requirements; coordinate all resources for a visitor conference; and evaluate a visitor conference plans and operations.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Plan, develop, and market a visitor destination

Word  PDF

Version 6

5556 Unit Standard 20 Credits

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This unit standard is for people who wish to plan, develop and market features of a region, city or other area which will attract visitors. People credited with this unit standard are able to: identify local resources for, plan promotion and marketing of, and create an operational plan for the development of, a visitor destination; and develop the visitor destination.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Market a visitor facility

Word  PDF

Version 6

5557 Unit Standard 12 Credits

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This unit standard is for people who wish to market a visitor attraction, service or venture. People credited with this unit standard are, for a visitor facility, able to: research market needs and opportunities; and formulate, implement and evaluate a marketing plan.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Market a conference or visitor event

Word  PDF

Version 6

5558 Unit Standard 4 Credits

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This unit standard is for people who wish to market a conference, convention or event or series of events. People credited with this unit standard are, for a conference or visitor event, able to: research market needs and opportunities; and formulate, implement, and evaluate marketing plan.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Demonstrate knowledge of the concepts of supply and demand in tourism

Word  PDF

Version 6

8637 Unit Standard 6 Credits

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People credited with this unit standard are able to analyse the nature of tourism supply, and factors affecting demand for tourism products, services and destinations.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Level 6

Research the requirements for establishing and operating a small to medium size tourism or travel workplace

Word  PDF

Version 4

13172 Unit Standard 15 Credits

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People credited with this unit standard are, for a small to medium size tourism or travel workplace, able to: define and scope the business concept; conduct an external situational analysis; prepare a human resource plan; prepare a marketing plan; prepare a financial plan; and critically evaluate the prospects of long term success.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Analyse customer service and develop customer service strategies for a tourism enterprise
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 26262. This unit standard replaced unit standards 13176 and 13177.

20487 Unit Standard 8 Credits

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People credited with this unit standard are able to: analyse the significance of customer service to the tourism industry; evaluate customer service in a selected tourism enterprise; and develop a customer service strategy for a tourism enterprise.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Analyse customer service and develop a customer service strategy for a tourism or travel workplace

Word  PDF

Version 2 This unit standard replaced unit standard 20487.

26262 Unit Standard 8 Credits

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People credited with this unit standard are able to: analyse the significance of customer service to the tourism or travel industry; evaluate customer service in selected tourism or travel workplaces; and develop a customer service strategy for a tourism or travel workplace.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Plan and establish a visitor facility

Word  PDF

Version 6

5552 Unit Standard 20 Credits

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This unit standard is for people who wish to construct, or develop available resources to establish, a visitor attraction, service, or venture. People credited with this unit standard are able to: research and plan the establishment of, and establish a visitor facility.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Manage a visitor facility

Word  PDF

Version 6

5559 Unit Standard 5 Credits

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This unit standard is for people with experience in the visitor industry who wish to manage a visitor attraction, service or venture. People credited with this unit standard are able to: develop and review business and marketing plans for; identify and review key achievement areas and individual objectives for; identify and review resource needs of; and make contingency plans for, a visitor facility.

Consent & Moderation Requirements:

CMR 78 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council Te P?kenga WBL Ltd. T/A ServiceIQ

Appraise and modify information technology systems for tourism applications
This standard has expired and is no longer available.

Version 4

8636 Unit Standard 12 Credits

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People credited with this unit standard are able to appraise the usefulness of information technology systems available to in the tourism industry, and modify an information technology system used in the tourism industry.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation Te P?kenga WBL Ltd. T/A ServiceIQ

Data as at 29 November 2022