Education Organisation's details

Education Organisation's details

Te Pukenga - New Zealand Institute of Skills and Technology trading as Otago Polytechnic (Dunedin)

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This organisation may not be currently assessing standards in all areas of the DAS that are listed below. To confirm what is currently delivered and assessed, contact the organisation or visit its web site.

Field consents to assess

Business (to level 7)

Computing and Information Technology (to level 7)

Sciences (to level 6)

Sub-field consents to assess

Adult Education and Training (to level 7)

Animal Care and Handling (to level 6)

Architecture (to level 7)

Career Practice (to level 7)

Cleaning and Caretaking (to level 2)

Clothing Manufacture (to level 6)

Communication Skills (to level 5)

Community Recreation (to level 6)

Community Support (to level 4)

Construction (to level 7)

Contact Centres (to level 6)

Core Generic (to level 4)

Design (to level 3)

Distribution (to level 4)

Driving (to level 2)

Early Childhood Education and Care (to level 4)

Economic Theory and Practice (to level 4)

Electrical Engineering (to level 7)

Electronic Engineering (to level 7)

Electronics Technology (to level 7)

English (to level 2)

Exercise (to level 7)

Fitness (to level 7)

Forestry (to level 3)

Generic Education and Training (to level 7)

Hauora (to level 5)

Health and Physical Education (to level 3)

Health Studies (to level 2)

Horticulture (to level 7)

Hospitality (to level 6)

Human Services (to level 7)

Industrial Measurement and Control (to level 7)

Journalism (to level 5)

Mana Wahine (to level 3)

Manufacturing Skills (to level 6)

M?ori Business and Management (to level 7)

M?ori Performing Arts (to level 3)

Maritime (to level 5)

Mechanical Engineering (to level 7)

Mental Health (to level 7)

Motor Industry (to level 5)

Outdoor Recreation (to level 6)

Pest Management (to level 6)

Pharmacy (to level 2)

Primary Sector (to level 7)

Public Health (to level 2)

Quantity Surveying (to level 7)

Recreation and Sport (to level 6)

Reo M?ori (to level 5)

Retail and Wholesale (to level 4)

Retail, Distribution, and Sales (to level 4)

Seafood (to level 5)

Service Sector Skills (to level 4)

Snowsport (to level 6)

Social Science Studies (to level 4)

Social Services (to level 7)

Sport (to level 7)

Sports Turf (to level 7)

Supported Learning (to level 2)

Tikanga (to level 5)

Tourism (to level 6)

Water Industry (to level 6)

Whakairo (to level 4)

Domain consents to assess

Adult Literacy Educator (to level 5)

Agribusiness Management (to level 4)

Agrichemical Supply (to level 4)

Agricultural and Horticultural Science (to level 6)

Agricultural Resource Maintenance (to level 6)

Agricultural Vehicles and Machinery (to level 6)

Animal Product Examination (to level 4)

Apiculture (to level 4)

Arable Farming (to level 4)

Aromatherapy (to level 4)

Art History (to level 4)

Barbering (to level 4)

Basic Residential Property Maintenance (to level 2)

Beauty Therapy (to level 5)

Boning Operations (to level 4)

Brick and Block Laying (to level 2)

Building Control Surveying (to level 6)

Building, Construction, and Allied Trades Skills (to level 3)

Carpentry (to level 5)

Carpentry Theory (to level 5)

Cattle Farming (to level 4)

Commercial Road Transport Skills (to level 2)

Community Support Services (to level 4)

Complementary Therapies (to level 6)

Core Construction (to level 5)

Core Health (to level 4)

Dairy Farming (to level 4)

Deer Farming (to level 4)

Design and Visual Communication (to level 1)

Digital Technologies (to level 1)

Driver Licence Classes (to level 3)

Driver Licence Endorsements (to level 3)

Electrical Apparatus in Explosive Atmospheres - Compliance (to level 7)

Electrical Apparatus in Explosive Atmospheres - Operations (to level 7)

Elementary Construction Skills (to level 2)

English for Academic Purposes (to level 5)

English for Speakers of Other Languages (to level 5)

English Language (to level 5)

Farming Skills (to level 4)

Fencing (to level 4)

First Aid (to level 6)

Garden Retail (to level 7)

General Agriculture (to level 4)

Generic Engineering (to level 7)

Generic Infrastructure Works (to level 3)

Goods Service (to level 2)

Hairdressing (to level 4)

Hauora (to level 3)

Health and Disability Principles in Practice (to level 4)

Industrial Composites (to level 7)

Infrastructure Works Equipment (to level 3)

Land-Based Environmental Management (to level 7)

Livestock Husbandry (to level 3)

M?ori Geography (to level 4)

Massage (to level 6)

Meat Industry - Rendering (to level 3)

Meat Industry Generic (to level 3)

Meat Manufacturing (to level 4)

Meat Processing - Core Skills (to level 3)

Meat Quality (to level 4)

Mental Health and Addiction Support (to level 7)

Older Persons' Health and Wellbeing (to level 4)

Painting and Decorating (to level 5)

Passenger Service (to level 3)

Pre and Post Slaughter and Dressing (to level 4)

Primary Products Food Processing - Core Skills (to level 4)

Primary Products Food Processing - Operational Skills (to level 4)

Production Composites (to level 7)

Recreation and Sport - Coaching and Instruction (to level 7)

Recreation and Sport - Core Skills (to level 7)

Recreation and Sport - Management (to level 7)

Recreation and Sport - Programmes and Events (to level 7)

Retail and Distribution Management (to level 7)

Salon Skills (to level 4)

Security Management (to level 4)

Security Staff Services (to level 4)

Self-Management (to level 2)

Sheep Farming (to level 4)

Specification and Design Composites (to level 7)

Sport Officiating (to level 7)

Supporting People with Disabilities (to level 4)

Titles and Survey Compliance (to level 7)

Vehicle Trimming and Upholstery (to level 5)

Wh?nau Ora and Community Support (to level 4)

Wholesale (to level 7)

Standard consents to assess

Aircraft Operation

423 Work with helicopters (level 3) View details »

Brick and Block Laying

21797 Construct a masonry cavity veneer wall with lintel (level 3) View details »

12889 Lay brick sills (level 3) View details »

12891 Lay soldier courses (level 3) View details »

Carpentry

22145 Store and prepare materials for use on construction sites (level 3) View details »

Civil Defence Operation

528 Demonstrate survival techniques for a Civil Defence emergency (level 2) View details »

Civil Plant Operation

31448 Operate small plant for infrastructure works (level 3) View details »

Commercial Road Transport Skills

22151 Demonstrate customer service skills required of road transport drivers (level 3) View details »

24089 Demonstrate knowledge of fatigue management, work time, and driver logbook requirements (level 3) View details »

18079 Demonstrate knowledge of heavy combination vehicle dynamics and handling for safe driving (level 3) View details »

17972 Describe heavy rigid vehicle dynamics and handling for safe driving (level 3) View details »

17373 Describe the primary systems and principal components of heavy motor vehicles (level 3) View details »

1732 Select and record routes as a road transport operator (level 3) View details »

Community Support Services

30214 Critically evaluate and adapt own support practice to achieve continuous improvement in a health or wellbeing setting (level 5) View details »

18684 Design, implement, and evaluate a multi-element plan to support a person with challenging behaviour (level 5) View details »

24657 Develop a support plan with a person in a health, disability, or community setting (level 5) View details »

24656 Support a person to identify personal aspirations, needs and resources in a health, disability, or community setting (level 5) View details »

Compliance and Regulatory Control

10425 Apply the HSE Act 1992 as an employee in a compliance and/or regulatory control workplace (level 4) View details »

11283 Communicate with clients in a compliance context (level 4) View details »

Construction and Mechanical Technologies

91060 Demonstrate understanding of basic concepts used to make products from textile materials (level 1) View details »

91626 Draft a pattern to interpret a design for a garment (level 3) View details »

91058 Implement basic procedures using textile materials to make a specified product (level 1) View details »

91096 Make basic adaptations to a pattern to enable a design to fit a person or item (level 1) View details »

Core Driving Knowledge and Skills

3466 Apply risk reduction techniques and strategies while driving (level 3) View details »

Core Plumbing, Gasfitting, and Drainlaying

2139 Soft solder metal joints (level 2) View details »

Design and Visual Communication

91628 Develop a visual presentation that exhibits a design outcome to an audience (level 3) View details »

91627 Initiate design ideas through exploration (level 3) View details »

91631 Produce working drawings to communicate production details for a complex design (level 3) View details »

91630 Resolve a product design through graphics practice (level 3) View details »

91629 Resolve a spatial design through graphics practice (level 3) View details »

Diversional Therapy

5795 Describe and apply the principles of quality assurance to diversional and recreational therapy practice (level 4) View details »

5792 Develop, implement, and evaluate a diversional and recreational therapy plan for a person experiencing grief and loss (level 4) View details »

5788 Develop, implement, evaluate, and adapt diversional and recreational therapy group care plans (level 4) View details »

5786 Develop, implement, evaluate, and adapt personal diversional and recreational therapy care plans (level 4) View details »

5791 Identify safety concerns, assess risk, and develop safety strategies in a diversional and recreational therapy setting (level 4) View details »

5789 Identify, implement, evaluate, and adapt diversional and recreational therapy activities in supportive environments (level 5) View details »

Driver Educator

25717 Demonstrate knowledge of, and apply, effective decision-making processes for optimal driving safety (level 5) View details »

20179 Describe light motor vehicle components, systems, dynamics, and handling characteristics (level 4) View details »

17975 Plan, conduct, and review interactive group learning sessions for trainee drivers (level 5) View details »

Driver Licence Classes

17577 Operate a combination vehicle to meet the requirements for a full Class 5 driver licence (level 4) View details »

Electricity Supply - Distribution Networks

28493 Demonstrate knowledge of vegetation and tree work near power lines and cables (level 3) View details »

28494 Work on vegetation and trees near power lines and cables and demonstrate emergency procedures in utility arboriculture (level 4) View details »

Elementary Scaffolding

13016 Demonstrate knowledge of the erection and dismantling of scaffolding up to five metres in height (level 3) View details »

13053 Erect and dismantle scaffolding up to five metres in height (level 3) View details »

9184 Erect, dismantle and inspect non-notifiable prefabricated frame scaffolding up to five metres in height (level 3) View details »

Equine Care

1661 Describe digestion in horses, determine feed requirements and provide a balanced feed for horses (level 4) View details »

Fellmongery Processing Knowledge

25148 Demonstrate knowledge of the New Zealand fellmongery industry (level 2) View details »

Forest Establishment

1234 Plant plantation trees (level 3) View details »

1237 Release plantation trees using agrichemicals (level 3) View details »

Forest Landing Operations

6924 Trim and cut tree stems on a landing and assess quality of own processing work (level 3) View details »

Forest Mensuration

6959 Calculate log scaling volume (level 5) View details »

6955 Carry out forest pre-harvest inventory sampling (level 4) View details »

6956 Carry out waste-wood assessment in cutover forest (level 4) View details »

1222 Establish and measure sample plots for forest operations (level 3) View details »

6958 Scale export logs using an export scaling method (level 4) View details »

6957 Scale logs using a domestic scaling method (level 4) View details »

Forest Operations

6916 Demonstrate knowledge of the rules relating to chainsaw use (level 2) View details »

43 Maintain a chainsaw (level 3) View details »

Forest Operations Advanced

1224 Use prescription maps for forestry operations (level 3) View details »

Forest Silvicultural Operations

1245 Prune plantation trees from off the ground (level 3) View details »

1243 Prune plantation trees from the ground (level 3) View details »

1247 Thin plantation trees, under 200mm stump diameter, to waste (level 3) View details »

Forestry - Breaking Out

1231 Prepare wire ropes for forest harvesting operations (level 3) View details »

Forestry Business Management

4298 Research key elements of the forest industry and identify opportunities for forest optimisation (level 5) View details »

Forestry Knowledge

1126 Demonstrate knowledge of botany for commercial forestry (level 4) View details »

Freight Forwarding

2966 Complete business procedures and produce documents for the national and international carriage of goods (level 5) View details »

2962 Demonstrate and apply knowledge of export business procedures and export documentation (level 5) View details »

2964 Demonstrate knowledge of and comply with customs regulations for import and export goods (level 4) View details »

2965 Provide interpretations, assessments and advice on the Tariff of New Zealand (level 6) View details »

Generic Infrastructure Works

22290 Demonstrate knowledge of and carry out infrastructure works quality assurance requirements (level 4) View details »

Hairdressing

13468 Incorporate a hairpiece in a hairstyle (level 5) View details »

Hauora

15303 Demonstrate knowledge of hauora research planning methods and presentation, and evaluate published hauora research (level 6) View details »

15313 Review current hauora M?ori priorities and associated issues and policies (level 6) View details »

Hazardous Substances and Materials

31291 Demonstrate knowledge of hazardous substances relevant to Certified Handlers (level 5) View details »

31290 Demonstrate knowledge of the safe management and potential adverse effects of hazardous substances in the workplace (level 4) View details »

31293 Demonstrate safe handling, storage, and disposal of hazardous substances in the workplace (level 4) View details »

Health and Disability Principles in Practice

18686 Assess risk, develop risk management strategies, and prepare a risk management plan within a health organisation (level 5) View details »

24661 Demonstrate knowledge of disability and aging in local and international contexts (level 6) View details »

Industrial Rope Access

23232 Prepare an emergency rescue plan and perform a rescue to recover a suspended individual after a fall in a work context (level 4) View details »

23231 Prepare and review a safety plan when fall prevention controls are required for individuals working at height (level 4) View details »

23229 Use safety harness system when working at height (level 3) View details »

15757 Use, install and disestablish temporary proprietary height safety systems when working at height (level 3) View details »

Industrial Textile Fabrication Core Skills

23479 Demonstrate knowledge of tools and equipment used in the industrial textile fabrication industry (level 2) View details »

1326 Develop and make up patterns in the industrial textile fabrication industry (level 4) View details »

14145 Identify, remove, and fit zips in the industrial textile fabrication industry (level 3) View details »

1325 Produce product design and job specifications for a customer in the industrial textile fabrication industry (level 4) View details »

23480 Select and use tools and workshop equipment in the industrial textile fabrication industry (level 3) View details »

Infrastructure Civil Works

28711 Interpret civil infrastructure plans (level 4) View details »

Infrastructure Works Utilities

31523 Install pipes for infrastructure pipelaying (level 4) View details »

Joinery Core Skills

2554 Apply management procedures to a small business in the joinery industry (level 5) View details »

28206 Demonstrate knowledge of materials and methods used with glass, joinery, or joinery related items (level 3) View details »

2549 Measure and calculate materials in the glass, joinery, or joinery related industries (level 3) View details »

2548 Monitor production management for joinery manufacture (level 5) View details »

2552 Set up and use fixed machinery in the joinery industry under supervision (level 2) View details »

2557 Use adhesives and sealants in the joinery industry (level 3) View details »

28227 Use tools and equipment with glass, joinery, or joinery related items (level 3) View details »

28226 Work safely in the glass, joinery, or joinery related industries (level 3) View details »

Kitchen and Bathroom Design

27274 Demonstrate and apply knowledge of the impact of building construction on a kitchen or bathroom design (level 4) View details »

27277 Demonstrate and apply knowledge of the impact of cabinet construction and installation on a kitchen design (level 4) View details »

27276 Demonstrate and apply knowledge of the impact of kitchen appliances on a kitchen design (level 4) View details »

27275 Demonstrate and apply knowledge of the impact of mechanical systems on a kitchen design (level 4) View details »

27279 Demonstrate and apply knowledge of the impact of space planning on a kitchen design (level 4) View details »

27278 Demonstrate and apply knowledge of the impact of surface materials on a kitchen or bathroom design (level 4) View details »

Manaaki Marae - Takat? Kai

21232 Describe the tasks and responsibilities of ringawera in a marae wharekai (level 2) View details »

27510 Identify customary kai M?ori and describe its gathering process (level 2) View details »

31287 Prepare and provide kai service, as part of a team and under supervision, for manuhiri (level 2) View details »

21253 Prepare and serve beverages in a marae wharekai (level 2) View details »

21248 Prepare, maintain and clear a buffet in a marae wharekai (level 2) View details »

Manaaki Marae - Wh?ngai Manuhiri

29567 Prepare equipment and cook kai in an oven to present for manuhiri (level 2) View details »

29566 Prepare fruit and vegetables to present for manuhiri (level 2) View details »

M?ori Environmental Management

6151 Carry out mahi rangahau with guidance in relation to a local M?ori resource management issue (level 4) View details »

6138 Explain the role of whakatauk? in relation to how M?ori manage te taiao (level 1) View details »

M?ori Environmental Practices

6143 Carry out a local kaitiakitanga activity with direction (level 3) View details »

6139 Describe aroha in relation to the way M?ori interact with te taiao (level 1) View details »

6137 Describe tapu, noa, and mana in relation to the way M?ori interact with te taiao (level 1) View details »

19670 Describe the role of, and interactions between atua M?ori in te taiao (level 1) View details »

6141 Describe whanaungatanga in relation to how M?ori interact and take care of te taiao (level 2) View details »

6142 Explain kaitiakitanga in relation to the way M?ori interact with te taiao (level 3) View details »

6148 Explain tino rangatiratanga in relation to the way M?ori interact with te taiao (level 4) View details »

19671 Identify and describe a M?ori view of te taiao (level 1) View details »

6147 Identify and explain the different views M?ori and P?keh? have in relation to te taiao (level 3) View details »

Meat Industry - Rendering

31948 Operate and monitor rendering equipment and associated processes (level 4) View details »

New M?ori Dance

22761 Choreograph and present new M?ori dance (level 3) View details »

Non Commercial Forestry Skills

6917 Demonstrate basic chainsaw operation (level 2) View details »

Occupational Health and Safety Practice

17602 Apply hazard identification and risk assessment procedures in the workplace (level 3) View details »

30265 Apply health and safety risk assessment to a job role (level 3) View details »

17593 Apply safe work practices in the workplace (level 2) View details »

18408 Demonstrate knowledge of fire and emergency warden duties in the workplace (level 3) View details »

18426 Demonstrate knowledge of hazards associated with confined spaces (level 3) View details »

20733 Demonstrate knowledge of safe storage and handling of hazardous substances in the workplace (level 3) View details »

497 Demonstrate knowledge of workplace health and safety requirements (level 1) View details »

29315 Describe the role and functions of the Health and Safety Representative in a New Zealand workplace (level 3) View details »

11961 Handle and store hazardous substances in the workplace (level 3) View details »

15189 Implement a health and safety plan for a workplace (level 4) View details »

17599 Plan a confined space entry (level 4) View details »

On-farm Milk Quality

28938 Assist with the maintenance of a milking plant and farm dairy equipment (level 3) View details »

Passenger Service

1749 Describe how to protect personal safety as a passenger service vehicle driver (level 4) View details »

Pipeline Construction and Maintenance

31513 Demonstrate knowledge of and carry out work operations for trenchless pipe installation (level 3) View details »

31514 Demonstrate knowledge of and carry out work operations for trenchless pipe rehabilitation (level 3) View details »

27328 Install infrastructure pipelaying structures (level 4) View details »

Plaster Board

22158 Calculate quantities, check framing and substrate, and set out for plaster board installation (level 3) View details »

4326 Identify and describe the manufacture and storage of plaster board sheets and mouldings (level 2) View details »

4327 Identify levels of finish, calculate quantities and order stopping and finishing compounds for plaster board (level 3) View details »

Racing Operations

25846 Operate and maintain a TAB retail outlet for the racing industry (level 3) View details »

Sales

10462 Coordinate and develop the sales team (level 5) View details »

10469 Coordinate, develop, and manage the sales team to achieve objectives (level 6) View details »

10459 Develop, implement, and maintain sales related services (level 5) View details »

10464 Establish, implement, and evaluate personal selling strategies to achieve targeted results (level 5) View details »

10471 Identify and evaluate sales organisation factors for international operations (level 7) View details »

10465 Identify, interpret, and apply direct selling techniques and strategies (level 5) View details »

10463 Identify, interpret, and evaluate trends in personal selling (level 5) View details »

10470 Manage sales operations to achieve objectives (level 7) View details »

10467 Produce analyses, budget estimates, and processes to implement and monitor budgets for sales operations and activities (level 6) View details »

10460 Produce and present sales proposals (level 5) View details »

10466 Produce, coordinate, and evaluate the effectiveness of sales promotion programmes (level 5) View details »

10461 Provide sales administration and support services (level 5) View details »

10468 Structure, develop, and manage sales territories (level 6) View details »

Salon Skills

28019 Develop a health and safety plan for a commercial salon (level 5) View details »

Sensory Support

28526 Apply knowledge of vision and hearing screening results for tamariki/children in a health or wellbeing setting (level 4) View details »

28527 Carry out vision and hearing screening tests for tamariki/children in a health or wellbeing setting (level 3) View details »

23375 Describe hearing impairment and support services that are specific to people with a hearing impairment (level 3) View details »

24895 Describe the visual system and vision impairment and support services that are specific to people with vision impairment (level 3) View details »

23377 Use visual strategies for communicating with Deaf and hearing impaired people (level 3) View details »

Service Delivery

26255 Conduct business research in a service delivery organisation (level 5) View details »

57 Provide customer service (level 2) View details »

Specialist Driving Knowledge and Skills

20848 Demonstrate knowledge of and skills for driving a light 4WD vehicle on road (level 3) View details »

17976 Demonstrate knowledge of operating a light 4WD vehicle in an off-road environment (level 3) View details »

17977 Develop a plan for off-road light 4WD vehicle driving (level 3) View details »

20620 Develop a recovery plan and safely recover a light 4WD vehicle (level 3) View details »

8638 Drive on snow and/or ice (level 3) View details »

18138 Fit and remove vehicle chains (level 2) View details »

17978 Operate a light 4WD vehicle in an off-road environment (level 3) View details »

Supporting People with Disabilities

18675 Demonstrate knowledge of the impact on family/wh?nau when a family/wh?nau member has a disability (level 5) View details »

Te Aho Wahine

10708 Describe and explain the impact of contemporary society on the traditional whanau (level 3) View details »

10709 Research a land interest of a M?ori female ancestor (level 5) View details »

Te Ao T?roa

26037 Demonstrate knowledge of kaitiakitanga in te ao t?roa (level 4) View details »

16078 Demonstrate knowledge of Te Tiriti o Waitangi and the Treaty of Waitangi and its relevance in te ao t?roa (level 3) View details »

Te Ara Nunumi - ?-Kiko

21433 Explain the roles of wh?nau pani, kirimate and hauk?inga in relation to tangihanga in accordance with tikanga (level 3) View details »

21434 Explain tikanga associated with the placement of t?p?paku and taonga on the marae (level 3) View details »

Te Ara Nunumi - ?-Mahara

23641 Describe hahu t?p?paku in accordance with tikanga (level 2) View details »

21436 Explain tikanga in relation to kawe mate, in customary and contemporary contexts (level 4) View details »

23640 Explain tikanga practised by the hauk?inga and the wh?nau pani in relation to hura k?hatu in a contemporary context (level 2) View details »

Te M?tauranga M?ori Wh?nui

16049 Compare the English and M?ori versions of te Tiriti o Waitangi/ the Treaty of Waitangi (level 3) View details »

16048 Describe the development and introduction of te Tiriti o Waitangi/ the Treaty of Waitangi (level 2) View details »

16047 Describe the history of He Whakaputanga o te Rangatiratanga/ Declaration of the Independence of New Zealand (level 2) View details »

16050 Explain the historical impact of te Tiriti o Waitangi/ the Treaty of Waitangi (level 3) View details »

Te Whakamahi Whenua

25476 Explain crop storage practices in accordance with tikanga and crop requirements (level 2) View details »

6145 Explain mahinga kai in relation to the way M?ori connect to, and use taonga of, the taiao (level 3) View details »

25471 Explain the cultivation of crops in accordance with tikanga and crop requirements (level 2) View details »

25474 Explain the harvesting of crops in accordance with tikanga and crop requirements (level 2) View details »

6146 Plan, carry out and evaluate a local mahinga kai activity (level 3) View details »

25470 Plan, prepare, carry out, and evaluate the propagation of crops in accordance with tikanga (level 3) View details »

Tourism M?ori Practices

31070 Explain the importance of M?ori place names, and use reo M?ori greetings and farewells in tourism (level 3) View details »

Urban Search and Rescue - Operations

19659 Train a dog for urban search and rescue incidents (level 5) View details »

19658 Train a dog to locate multiple victims at urban search and rescue incidents (level 5) View details »

W?hi Tapu

6140 Explain M?ori hekenga and whakanohonoho (level 3) View details »

6144 Explain w?hi tapu in relation to how M?ori manage the environment (level 3) View details »

Weaving

2897 Demonstrate knowledge of woven fabrics (level 3) View details »

Wh?nau Ora

30623 Explain accountability by service providers to M?ori (level 3) View details »

Work and Study Skills

56 Respond orally to customer enquiries (level 1) View details »