Domain - Travel

Domain - Travel

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Assessment Standards

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Level 3

Demonstrate knowledge of and process reservations for domestic water transport
This standard has expired and is no longer available.

Version 2

18204 Unit Standard 3 Credits

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People credited with this unit standard are able to: demonstrate knowledge of domestic water transport; establish customer requirements, source information, and produce a quote and an itinerary for water transport in New Zealand; and complete reservations and documentation for water transport.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Demonstrate knowledge of selected countries as tourist destinations
This standard has expired and is no longer available.

Version 2 This unit standard has been by replaced unit standard 26461, unit standard 26462, unit standard 26463, and unit standard 26464.

18207 Unit Standard 10 Credits

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People credited with this unit standard are able to: locate selected countries, cities, and tourist destinations on a map; identify and describe attractions, activities and events for each country; describe travel information that would assist tourists visiting each country; and provide information on travel related products available to tourists visiting each country.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Demonstrate knowledge of Australia as a tourist destination

Word  PDF

Version 6

18211 Unit Standard 5 Credits

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People credited with this unit standard are able to: identify suppliers used by the New Zealand travel industry to book travel products in Australia; present information to customers about air transport and ground product, and related services available to tourists travelling to, from, and within Australia; present information to customers about activities, attractions, and events in Australia; and provide travel information for visitors to Australia.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of New Zealand as a tourist destination

Word  PDF

Version 5 This unit standard replaced unit standard 3725.

18212 Unit Standard 8 Credits

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People credited with this unit standard are able to: identify and describe the geographical location of New Zealand and locate key destinations on a map; identify and describe attractions, activities and events in New Zealand; identify and describe air transport and related services available to tourists travelling within New Zealand; identify and describe ground product and related services available to tourists in New Zealand; and provide travel information for visitors to New Zealand.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of the United Kingdom and Eire as a tourist destination

Word  PDF

Version 4 This unit standard replaced unit standard 3720.

18213 Unit Standard 8 Credits

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People credited with this unit standard are able to: identify and describe the geographical location of the United Kingdom and Eire, and locate key destinations on a map; identify and describe attractions, activities and events in the United Kingdom and Eire; identify air transport and related services available to tourists travelling to and within the United Kingdom and Eire; identify and describe ground product and related services available to tourists in the United Kingdom or Eire; identify travel products which can be pre-purchased in New Zealand, and their suppliers; and provide travel information for visitors to the United Kingdom and Eire.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of the United States and Canada as a tourist destination

Word  PDF

Version 4 This unit standard replaced unit standard 3726.

18214 Unit Standard 8 Credits

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People credited with this unit standard are able to: identify and describe the geographical location of the United States and Canada and locate key destinations on a map; identify and describe attractions, activities and events in the United States and Canada; identify air transport and related services available to tourists travelling to and within the United States and Canada; identify and describe ground product and related services available to tourists in the United States or Canada; identify travel products which can be pre-purchased in New Zealand, and their suppliers; and provide travel information for visitors to the United States and Canada.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of and process domestic air travel

Word  PDF

Version 5 This unit standard replaced unit standard 3735.

18215 Unit Standard 4 Credits

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People credited with this unit standard are able to: demonstrate knowledge of domestic airlines in New Zealand; establish customer requirements, source information, and produce itineraries and quotations for air travel in New Zealand; and complete domestic air travel reservations and related documentation.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of and process domestic land transport
This standard has expired and is no longer available.

Version 2 This unit standard replaced unit standard 3736.

18216 Unit Standard 8 Credits

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People credited with this unit standard are able to: demonstrate knowledge of domestic land transport; establish customers' requirements, source information and produce quotes and itineraries for land transport in New Zealand; and complete reservations and documentation for domestic land transport.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Demonstrate knowledge of and process domestic and international accommodation
This standard has expired and is no longer available.

Version 2 This unit standard replaced unit standard 3737.

18217 Unit Standard 4 Credits

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People credited with this unit standard are able to: demonstrate knowledge of domestic and international accommodation; determine customer requirements and prepare quotes for domestic and international accommodation; and complete reservations and documentation for accommodation.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Advise on and sell travel insurance

Word  PDF

Version 4 This unit standard and unit standard 18282 replaced unit standard 3741 and unit standard 3742.

18220 Unit Standard 4 Credits

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People credited with this unit standard are able to: establish customer requirements and advise on travel insurance; and sell travel insurance and complete documentation.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete tourism and travel administration tasks and use office equipment

Word  PDF

Version 4

18221 Unit Standard 3 Credits

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People credited with this unit standard are able to: process transactions in a tourism workplace; and operate office and communications equipment used in the tourism and travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of International Air Transport Association (IATA) world geography
This standard has expired and is no longer available.

Version 2 This unit standard has been replaced by unit standard 25508.

18235 Unit Standard 4 Credits

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People credited with this unit standard are able to: locate the IATA Traffic Conference areas and sub-areas, countries, cities, oceans and seas, and time zones on a map of the world; perform encoding and decoding of country and gateway city codes; locate and describe major world tourist attractions; and demonstrate knowledge of time in relation to travel.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Advise customers of regulatory requirements for international air travel

Word  PDF

Version 4 This unit standard and unit standard 18220 replaced unit standard 3741 and unit standard 3742.

18282 Unit Standard 4 Credits

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People credited with this unit standard are able to: advise New Zealand Citizens on passport requirements; advise customers on entry and re-entry visa requirements; advise customers on New Zealand Customs Service, Ministry for Primary Industries (MPI), and Civil Aviation Authority (CAA) regulations, and health requirements for international travel; check travel documentation prior to customer departure for international travel; and brief a customer prior to departure.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of airline terminology and products used in the travel industry

Word  PDF

Version 3

25192 Unit Standard 4 Credits

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People credited with this unit standard are able to: demonstrate knowledge of airline terminology used in the travel industry; describe the International Air Transport Association (IATA); and describe international airlines operating to and from New Zealand.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of ground terminology and products used in the travel industry

Word  PDF

Version 3

25193 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of: accommodation terminology, systems, and products used in the travel industry; land transport terminology and products used in the travel industry; and water transport terminology and products used in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Produce and check numeric documents for the travel industry

Word  PDF

Version 3

25194 Unit Standard 2 Credits

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People credited with this unit standard are able to produce numeric documents for the travel industry and check numeric documents for the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Explain travel industry brochures and travel-related documents

Word  PDF

Version 3

25195 Unit Standard 4 Credits

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People credited with this unit standard are able to explain information in travel brochures used in the travel industry; and explain information in travel-related documents used in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Identify and access travel product information and travel-related information

Word  PDF

Version 3

25503 Unit Standard 3 Credits

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People credited with this unit standard are able to: identify sources of information for travel products and travel-related topics; and access travel product information and travel-related information using a variety of current travel industry resources.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of retail travel operations

Word  PDF

Version 3

25504 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of: retail travel operations; products available through a retail travel agency, and preferred suppliers in relation to retail travel operations; competition in retail travel operations; and financial operations within a retail travel agency. This unit standard covers knowledge requirements specific to retail travel operations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process short haul air travel requirements using a computer reservation system
This standard has expired and is no longer available.

Version 2 This unit standard, unit standard 25506, and unit standard 26469 have been replaced by unit standard 28129.

25505 Unit Standard 5 Credits

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People credited with this unit standard are able to: operate a computer reservation system as an information and business tool for short haul air travel; complete short haul air travel arrangements using a computer reservation system; amend and cancel short haul air travel arrangements using a computer reservation system; and cost and process short haul air travel arrangements using a computer reservation system.

Standard-setting body:

ServiceIQ

Process short haul ground travel requirements using a computer reservation system
This standard has expired and is no longer available.

Version 2 This unit standard, unit standard 25505, and unit standard 26469 have been replaced by unit standard 28129.

25506 Unit Standard 5 Credits

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People credited with this unit standard are able to: operate a computer reservation system as an information and business tool for short haul ground travel; complete short haul ground travel arrangements using a computer reservation system; amend and cancel short haul ground travel arrangements using a computer reservation system; and cost and process short haul ground travel arrangements using a computer reservation system.

Standard-setting body:

ServiceIQ

Demonstrate knowledge of world travel geography

Word  PDF

Version 3 This unit standard replaced unit standard 18235.

25508 Unit Standard 3 Credits

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People credited with this unit standard are able to: locate IATA Traffic Conference Areas, countries, gateway cities, and key world geographical features; demonstrate knowledge of time in relation to world travel geography; and demonstrate knowledge of seasons in relation to world travel geography.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of Asian countries as tourist destinations

Word  PDF

Version 4 This unit standard, unit standard 26462, unit standard 26463, and unit standard 26464 replaced unit standard 18207.

26461 Unit Standard 8 Credits

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People credited with this unit standard are able to: locate Asian countries, and key cities, on a map; identify and describe attractions, activities and events in Asian countries; identify air transport and related services available to tourists travelling to, between or within Asian countries; identify and describe ground transport and accommodation available to tourists in Asian countries; identify travel products which can be pre-purchased in New Zealand, and their suppliers; and provide travel information for visitors to Asian countries.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of Central American or South American countries as tourist destinations

Word  PDF

Version 3 This unit standard, unit standard 26461, unit standard 26463, and unit standard 26464 replaced unit standard 18207.

26462 Unit Standard 8 Credits

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People credited with this unit standard are able to: locate Central American and South American countries, and key cities, on a map; identify and describe attractions, activities and events for Central American or South American countries; identify air transport and related services available to tourists travelling to, between or within Central American or South American countries; identify and describe ground product and accommodation available to tourists in Central American or South American countries; identify travel products which can be pre-purchased in New Zealand, and their suppliers; and provide travel information for visitors to Central American or South American countries.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of European countries as tourist destinations

Word  PDF

Version 4 This unit standard, unit standard 26461, unit standard 26462, and unit standard 26464 replaced unit standard 18207.

26463 Unit Standard 8 Credits

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People credited with this unit standard are able to: locate European countries, and key cities, on a map; identify and describe attractions, activities and events in European countries; identify air transport and related services available to tourists travelling to, between or within European countries; identify and describe ground transport and accommodation available to tourists in European countries; identify travel products which can be pre-purchased in New Zealand, and their suppliers; and provide travel information for visitors to European countries.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of Middle Eastern or African countries as tourist destinations

Word  PDF

Version 4 This unit standard, unit standard 26461, unit standard 26462, and unit standard 26463 replaced unit standard 18207.

26464 Unit Standard 8 Credits

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People credited with this unit standard are able to: locate Middle Eastern and African countries, and key cities, on a map; identify and describe attractions, activities and events for Middle Eastern or African countries; identify air transport and related services available to tourists travelling to, between or within Middle Eastern or African countries; identify and describe ground product and accommodation available to tourists in Middle Eastern or African countries; identify travel products which can be pre-purchased in New Zealand, and their suppliers; and provide travel information for visitors to Middle Eastern or African countries.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of world geography, including the Pacific Islands and Australia, relevant to the travel industry

Word  PDF

Version 3

28126 Unit Standard 5 Credits

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People credited with this unit standard are able to demonstrate knowledge of: world travel geography relevant to the travel industry; Pacific Island geography relevant to the travel industry; Australian geography relevant to the travel industry; and airlines that operate between New Zealand and the Pacific Islands, and Trans-Tasman.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of Pacific Island countries as visitor destinations

Word  PDF

Version 10

3727 Unit Standard 5 Credits

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People credited with this unit standard are able to: identify suppliers used by the New Zealand travel industry to book travel products in Pacific Island countries; present information to customers about air transport and ground product, and related services available to visitors travelling to, from, and within Pacific Island countries; present information to customers about activities, attractions, and events in Pacific Island countries; and provide travel information for visitors to Pacific Island countries.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process travel requirements using a computer reservation system
This standard has expired and is no longer available.

Version 5 This unit standard has been replaced by unit standard 25505 and unit standard 25506.

3734 Unit Standard 10 Credits

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People credited with this unit standard are able to: operate a computer, reservation system as an information and business tool; complete new travel arrangements using a computer reservations system; amend and cancel travel arrangements using a computer reservations system; and cost travel arrangements and action a ticket print request on a computer reservations system.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Sell, process, and advise on foreign exchange for travel

Word  PDF

Version 7

3750 Unit Standard 2 Credits

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People credited with this unit standard are able to advise customers on foreign exchange for travel and sell and process foreign exchange for travel.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Level 4

Process reservations for cruises outside New Zealand

Word  PDF

Version 4

18205 Unit Standard 4 Credits

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People credited with this unit standard are able to: establish customer requirements, source information, and prepare, compare, and explain quotes for cruises outside New Zealand; and complete a reservation for a cruise outside New Zealand.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process reservations for coach and overland tours operating outside New Zealand

Word  PDF

Version 4

18206 Unit Standard 6 Credits

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People credited with this unit standard are able to: establish customer requirements, source information, and prepare, compare, and explain quotes; and complete a reservation for a coach tour or an overland tour operating outside New Zealand.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process service fee charges in a travel environment
This standard has expired and is no longer available.

Version 2

18208 Unit Standard 2 Credits

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People credited with this unit standard are able to brief clients on service fee charges in a travel environment, and process service fee charges in a travel environment.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Construct and ticket air fares using International Air Transport Association (IATA) principles

Word  PDF

Version 5 This unit standard replaced unit standard 3738 and unit standard 3739.

18218 Unit Standard 12 Credits

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People credited with this unit standard are able to demonstrate knowledge of global indicators, terminology, abbreviations, fare differences, and journey definitions as they relate to fare construction and IATA definitions; construct normal fares using the IATA mileage system; construct special fares using the IATA mileage system; and recalculate ticketed fares and produce ticket information for reissues.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of and process international air travel
This standard has expired and is no longer available.

Version 3 This unit standard has been replaced by unit standard 26465. This unit standard replaced unit standard 3740.

18219 Unit Standard 6 Credits

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People credited with this unit standard are able to: demonstrate knowledge of international airlines; establish customer requirements, source information, and produce fare quotes for international air travel; and complete reservations and request tickets for international air travel.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Research and market a group tour

Word  PDF

Version 4 This unit standard replaced unit standard 3745 and unit standard 3747.

18222 Unit Standard 8 Credits

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People credited with this unit standard are able to: research market needs and opportunities for the development of a group tour; construct a group tour; develop a marketing strategy for a group tour; and evaluate the performance of a group tour.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Sell tourism and travel products to customers and demonstrate knowledge of customer databases
This standard has expired and is no longer available.

Version 3 This unit standard and unit standard 18283 have been replaced by unit standard 25499.

18225 Unit Standard 6 Credits

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People credited with this unit standard are able to: establish rapport with tourism and travel customers; establish needs of tourism and travel customers; source and provide information to meet the tourism and travel customer's needs; obtain sales of tourism and travel products and/or services; and demonstrate knowledge of the use of customer databases to generate future tourism and travel industry sales.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Sell and process travel requests in a travel industry environment
This standard has expired and is no longer available.

Version 4 This unit standard and unit standard 18225 have been replaced by unit standard 25499. This unit standard replaced unit standard 3746 and unit standard 8650.

18283 Unit Standard 8 Credits

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People credited with this unit standard are able to prepare travel itineraries and quotes for a client, and complete reservations and documentation for travel.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Demonstrate knowledge of legislation relevant to the travel industry

Word  PDF

Version 5

20490 Unit Standard 6 Credits

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People credited with this unit standard are able to: outline the legal relationships that exist between parties in the travel industry; explain the application of the principles of contract law to travel-related contracts; and demonstrate compliance with legislation in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete consultancy tasks as a wholesale travel consultant

Word  PDF

Version 3

25189 Unit Standard 5 Credits

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People credited with this unit standard are able to complete consultancy tasks as a wholesale travel consultant. This unit standard is specifically designed for use within a wholesale travel environment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete finalisation tasks as a wholesale travel finalisation consultant

Word  PDF

Version 3

25190 Unit Standard 3 Credits

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People credited with this unit standard are able to complete finalisation tasks as a wholesale travel finalisation consultant. This unit standard is specifically designed for use within a wholesale travel environment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete operations tasks as a wholesale travel operations consultant

Word  PDF

Version 3

25191 Unit Standard 3 Credits

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People credited with this unit standard are able to complete operations tasks as a wholesale travel operations consultant. This unit standard is specifically designed for use within a wholesale travel environment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Provide quotations, complete reservations, and process travel arrangements for customers in a retail travel environment

Word  PDF

Version 3 This unit standard replaced unit standard 18225 and unit standard 18283.

25499 Unit Standard 10 Credits

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People credited with this unit standard are able to: establish customer travel requirements and produce an itinerary and quotation; complete travel reservations; process payments and documentation for travel arrangements; and distribute travel documentation or brief customer and complete follow up. This unit standard is intended for people who have customer interactions in a retail travel environment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete consolidation consultant quotation tasks within a consolidation environment in the travel industry

Word  PDF

Version 3

25500 Unit Standard 5 Credits

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People credited with this unit standard are able to complete consolidation consultant quotation tasks within a consolidation environment in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete ticketing tasks as a consolidation ticketing consultant

Word  PDF

Version 3

25501 Unit Standard 5 Credits

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People credited with this unit standard are able to complete ticketing tasks as a consolidation ticketing consultant. This unit standard is specifically designed for use within a consolidation environment in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete wholesale ticketing tasks as a wholesale travel ticketing consultant

Word  PDF

Version 3

25502 Unit Standard 4 Credits

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People credited with this unit standard are able to complete wholesale ticketing tasks as a wholesale travel ticketing consultant. This unit standard is specifically designed for use within a wholesale travel environment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Use a travel management system to manage client files and process travel arrangements for clients

Word  PDF

Version 3

25507 Unit Standard 4 Credits

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People credited with this unit standard are able to: create client profiles in a travel management system; use a travel management system in conjunction with a computer reservation system to create passenger name records (PNRs) and manage travel arrangements for clients; amend and cancel segments in a travel management system; and invoice clients, process payments, and request or issue documentation using a travel management system.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of wholesale travel operations

Word  PDF

Version 3

25509 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of: wholesale travel operations; the structure of a wholesale travel operator; products and preferred suppliers in relation to wholesale travel operations; and financial operations in a wholesale travel environment. This unit standard covers knowledge requirements specific to wholesale travel operations

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process reservations for international air travel originating from New Zealand

Word  PDF

Version 3 This unit standard replaced unit standard 18219.

26465 Unit Standard 8 Credits

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People credited with this unit standard are able to establish customer requirements, source information, and prepare and explain itineraries and quotes for international air travel; and complete international air travel reservations and related documentation.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Deal with customer complaints in the travel industry

Word  PDF

Version 3

26466 Unit Standard 3 Credits

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People credited with this unit standard are able to deal with customer complaints in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Deal with a difficult situation in the travel industry

Word  PDF

Version 3

26467 Unit Standard 3 Credits

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People credited with this unit standard are able to deal with a difficult situation in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Produce itineraries and quotations, and complete travel reservations and documentation for groups

Word  PDF

Version 3

26468 Unit Standard 8 Credits

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People credited with this unit standard are able to: establish group travel requirements and produce and communicate itineraries and quotations; and complete group travel reservations and documentation.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process long haul air travel requirements using a computer reservation system
This standard has expired and is no longer available.

Version 2 This unit standard, unit standard 25505, and unit standard 25506 have been replaced by unit standard 28129.

26469 Unit Standard 6 Credits

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People credited with this unit standard are able to: operate a computer reservation system as an information and business tool for long haul air travel; complete long haul air travel arrangements using a computer reservation system; waitlist, amend, and cancel long haul air travel arrangements using a computer reservation system; and cost and process long haul air travel arrangements using a computer reservation system.

Standard-setting body:

ServiceIQ

Establish customer requirements, source information, and provide flight options and fare quotes using the Internet

Word  PDF

Version 3

26470 Unit Standard 4 Credits

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People credited with this unit standard are able to: establish customer requirements, source information, and provide flight options and fare quotes using the Internet.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Prepare a quote for specialist travel products outside New Zealand

Word  PDF

Version 3

26471 Unit Standard 3 Credits

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People credited with this unit standard are able to; establish customer requirements, source information, and prepare a quote for a specialist travel product outside New Zealand.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of relationship building, and selling tools, used in the travel industry

Word  PDF

Version 3

28122 Unit Standard 6 Credits

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People credited with this unit standard are able to, in the travel industry, demonstrate knowledge of: customers in terms of relationship building, and business growth; and communication skills, and selling tools used.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Explain and evaluate travel products used in the travel industry

Word  PDF

Version 3

28123 Unit Standard 5 Credits

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People credited with this unit standard are able to: explain factors affecting travel products, and terminology used in the travel industry; demonstrate knowledge of travel products and pricing options; and identify and evaluate methods of updating, maintaining, and upskilling knowledge of travel products.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of technology and social media used in the travel industry

Word  PDF

Version 3

28124 Unit Standard 5 Credits

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People credited with this unit standard are able to: demonstrate knowledge of current technology used to support sales and customer service in the travel industry; demonstrate knowledge of social media used to support communication or marketing in the travel industry; and consider future trends in technology and social media and their implications for the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Produce travel itineraries to Pacific Island and Australian destinations

Word  PDF

Version 3

28125 Unit Standard 8 Credits

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People credited with this unit standard are able to: determine the current travel destination trends in relation to the Pacific Islands and Australia; and produce travel itineraries and quotations to meet customer requirements.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of business operations within a specified travel industry workplace

Word  PDF

Version 3

28127 Unit Standard 5 Credits

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People credited with this unit standard are able to demonstrate knowledge of business operations within a specified travel industry workplace.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of financial operations in the travel industry

Word  PDF

Version 3

28128 Unit Standard 6 Credits

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People credited with this unit standard are able to, in the travel industry, demonstrate knowledge of: financial terminology and perform calculations used; sources of revenue; methods of payment, and taxes, fees and/or surcharges; and the consequences of financial error.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Process travel arrangements using a computer reservation system

Word  PDF

Version 3 This unit standard replaced unit standards 25505, 25506, and 26469.

28129 Unit Standard 5 Credits

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This unit standard primarily intended for people preparing for a management role in a travel industry workplace. People credited with this unit standard are able to: operate a computer reservation system as an information and business tool to source and quote travel; complete travel arrangements using a computer reservation system; and amend and waitlist travel arrangements using a computer reservation system.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Level 5

Design and sell a specialist tour in the travel industry

Word  PDF

Version 3

28749 Unit Standard 10 Credits

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This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able to: determine market needs and sales opportunities for the development of a specialist tour; design and construct a specialist tour; design a promotional plan for a specialist tour; sell, and monitor sales for, a specialist tour; and evaluate the performance of a specialist tour, in the travel industry

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Identify and promote travel-related business opportunities for a chosen market

Word  PDF

Version 3

28750 Unit Standard 10 Credits

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This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able to: identify travel business trends; identify and monitor the competitive travel environment and assess opportunities for travel business development; and promote an opportunity for travel business development.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Manage a travel business

Word  PDF

Version 3

28751 Unit Standard 10 Credits

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This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able to: manage workplace operations; manage personnel; and manage financial transactions and make recommendations, in a travel business.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Control capacity and yield in air travel
This standard has expired and is no longer available.

Version 4

3749 Unit Standard 4 Credits

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This unit standard is for people training for the travel industry who intend to work for an airline. People credited with this unit standard are able to: assess current flight services, and determine, implement and evaluate action required to maintain and improve passenger use.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Supervise staff in the travel industry

Word  PDF

Version 5

5068 Unit Standard 6 Credits

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This unit standard is for people training for the travel industry. People credited with this unit standard are able to apply supervisory skills in the travel industry. They are able to: draw up job descriptions for a travel industry workplace; develop, implement and review induction and orientation programmes in a travel industry workplace; implement people and performance management systems in a travel industry workplace; apply legal and ethical principles in a travel industry workplace; demonstrate knowledge of the principles of quality management in a travel industry workplace; and comply with the requirements of legislation governing employer and employee relationships in a travel industry workplace.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Organise preparation and verification systems for travel and Inland Revenue returns
This standard has expired and is no longer available.

Version 3

9725 Unit Standard 4 Credits

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This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able to prepare a system to analyse and verify travel specific returns, and prepare systems to analyse and verify Inland Revenue returns.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Complete advanced fare construction and ticketing of mileage system airfares
This standard has expired and is no longer available.

Version 3

9726 Unit Standard 4 Credits

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This unit standard is for people training in the travel industry. People credited with this unit standard are able to: construct fares; complete reissue and rerouting procedures; and use documentation for reissue purposes.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Manage travel industry workplace operations using computerised systems

Word  PDF

Version 4

9729 Unit Standard 6 Credits

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This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able to: process travel accounting functions using a computer; use a computerised system to monitor and analyse staff performance in the travel industry; and use a computerised system as a marketing tool in a travel industry workplace.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Devise and implement compliance procedures for legislation relating to the travel industry

Word  PDF

Version 4

9730 Unit Standard 10 Credits

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This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able to: devise and implement compliance procedures for dealing with clients in a travel industry workplace; devise and implement compliance procedures for consumer legislation for the travel industry; and devise and implement compliance procedures for legislation relating to employer and employee in the travel industry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Apply specific travel management functions in a travel industry workplace

Word  PDF

Version 4

9731 Unit Standard 6 Credits

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This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able, in a travel industry workplace, to: manage criteria for making accounting decisions; manage familiarisation trips as a training tool; demonstrate knowledge of licensing requirements; and determine insurance needs for a travel industry workplace.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Level 6

Apply the principles and techniques of commercial negotiation in a travel industry environment
This standard has expired and is no longer available.

Version 3

9727 Unit Standard 8 Credits

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This unit standard is for people training for a middle to senior management role in the travel industry. People credited with this unit standard are able to: formulate and apply criteria for negotiating product, rates, and commission levels with suppliers; formulate and apply criteria for setting and evaluating retail agents' incentives and targets; and demonstrate knowledge of negotiation techniques with other cultures.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Data as at 16 October 2021